Job Description

Anantara : A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

• Welcoming the guests and make them feel at home.
• Ensure the cleanliness and tidiness of the guest rooms, corridors and heart of the house.
• Coordinates the high quality and personalized service the Maebaan provide to each guest.
• Responsible for ensuring all guest requirements and needs are met while maintaining a high level of organization and management.
• Leads, motivate and continuously develops the Maebaan/Residence team in order to maximise associate productivity and guest satisfaction.
• Arrange and conduct relevant training to ensure quality and standards of service and product are maintained.
• To supervise and monitor daily Maebaan service situation and activities to ensure proper standards and products are delivered with the standards of service.
• Conduct regular inspections of all areas responsible to residence rooms and heart of operation.
• Ensure that all associates comply with the grooming and uniform standards.
• Ensure compliance with legislated health and safety requirements within the workplace.
• Conduct duties in a courteous, safe and efficient manner, in accordance with Anantara policies and procedures, ensuring that the highest level of service and communication is maintained.
• To ensure Residence team maintain a tidy, clean and organized Pantry room on a daily basis.

Qualifications

• At least two to five years of experience in hospitality, fine dining, or luxury service is often required.
• A high school diploma or equivalent is often a minimum requirement, as it indicates basic communication and organizational skills.
• Dedicated butler academies or butler training courses can provide specialized knowledge and skills for the role.
• Excellent communication, negotiation, and interpersonal skills are crucial for interacting with guests and staff. A meticulous eye for detail is essential for ensuring luxury standards are met in every aspect of service.
• Familiarity with formal etiquette, protocol, and international service standards is expected.
• Good knowledge of fine dining, wine service, and food pairings is a significant advantage.