Job Description

About Ciel Dubai Marina, Vignette Collection

Ciel Dubai Marina, Vignette Collection is a lifestyle luxury hotel located in the Dubai Marina district of Dubai, United Arab Emirates. Standing at 377 meters, Ciel is the tallest hotel in the world boasting 1,004 guestrooms featuring floor-to-ceiling panoramic glass windows, eight dining destinations, three outdoor swimming pools including one of the world's highest infinity pools, a luxury spa, and a state-of-the-art gymnasium. Designed by award-winning architects Norr, the skyscraper is a global symbol of modern engineering and luxury. Ciel is strategically located at the gateway to Dubai Marina, offering direct access to key tourist attractions, beaches, retail centres, and transport networks. The property was developed by The First Group, a renowned UAE-based global property investment firm and is part of IHG Hotels & Resorts’ Vignette Collection. Discover more at https://www.vignettecollectionhotels.com/cieldubai.

About The First Group Hospitality

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

For more information, visit tfghospitality.com

• Send pre-arrival emails, gather guest preferences, and coordinate with departments to prepare rooms.
• Pre-block rooms, confirm guest registrations, and arrange signature services in advance.
• Personally welcome guests, escort them to rooms, and provide a full rooming experience for VIPs.
• Coordinate laundry, unpacking/packing, and delivery of guest requests with Butler Valets or Housekeeping.
• Engage guests warmly, build rapport, and address needs or concerns promptly and professionally.
• Maintain guest privacy, handle sensitive requests discreetly, and ensure a high level of confidentiality.
• Record guest preferences and feedback to personalize future visits.
• Assist guests with special needs and ensure accessibility support is provided when required.
• Follow safety, security, grooming, and communication protocols at all times.
• Collaborate with colleagues to ensure seamless service and a positive team environment.

Desired Skill & Expertise

• Exceptional interpersonal and communication skills
• Strong attention to detail and personalized service delivery
• Discretion and professionalism in handling confidential information
• Excellent coordination and multitasking abilities
• Knowledge of hotel operations and luxury service standards