Simera

Business/System Analyst

Simera  •  Carlisle, PA (Onsite)  •  1 month ago
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Job Description

We are looking for a Business/System Analyst to join our team in Charlotte, North Carolina. This is an on-site position focused on customer communications, product strategy, data analysis, and cross-functional collaboration.

Key Responsibilities

  • Act as a product owner for customer communications, helping define product vision and strategy
  • Own the communications roadmap, backlog, and feature prioritization
  • Collaborate with development, design, marketing, customer support, and other stakeholders
  • Analyze business risks, dependencies, and opportunities related to new products and services
  • Drive A/B testing and experimentation to improve communication strategies
  • Monitor performance metrics such as churn, call volume, opt-outs, and engagement
  • Manage communications across email, SMS, RCS, push notifications, and other channels
  • Use data-driven insights to improve customer communications and experience

Requirements

  • Based in or able to work on-site in Charlotte, North Carolina
  • 3+ years of experience in Business Operations Analysis
  • Bachelor’s degree in Business Administration, a related field, or equivalent experience
  • Proficiency with Microsoft Office, including Word, Excel, and PowerPoint
  • Experience with notification delivery platforms such as Pinpoint, Firebase, Skycreek, or Twilio
  • Strong analytical, problem-solving, and project management skills
  • Ability to define KPIs and analyze complex data
  • Strong written and verbal communication skills
  • Ability to manage multiple projects and work effectively under pressure
  • Strong understanding of user and customer experience best practices

By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.

Simera

About Simera

Visit: https://simera.me 🌎

As our global landscape evolves, geographical barriers should not limit career aspirations or a company's pursuit of exceptional talent. Simera brings forth an AI-hiring engine that reshapes remote employment.

For businesses focused on crafting exceptional remote teams, Simera is your all-in-one answer. With our AI-powered global platform, you get elite, vetted professionals without the hassle. Beyond sourcing, we shoulder the challenges of training, onboarding, and day-to-day management. From international compliance to GDPR-certified processes and payroll, we've got you covered, letting you zero in on what you do best—growing your business. And remember, with our "No Upfront Costs" policy, you pay only when we find your match. Choose Simera for a seamless, user-centered remote teaming experience.

Through Simera, professionals unlock access to international positions, have their competencies verified by advanced AI, and can upskill with courses designed to enhance their market standing. We strongly advocate for equal opportunities, ensuring every individual, regardless of location, has an equal footing in the global job market.

Join us in reshaping the future of remote work, seamlessly connecting businesses with the talent they deserve and professionals with unmatched opportunities.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Cambridge, Massachusetts
Year Founded
2021
Website
simera.io
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