Job Description

of Essential Job Functions

• Demonstrates a clear understanding that addiction is a chronic brain disease rather than a moral failing.
• Shows hope, respect, and compassion in all interactions with patients and fellow team members.
• Builds and maintains positive, collaborative working relationships across the organization.
• Works independently and effectively under pressure, managing multiple priorities simultaneously.
• Exercises sound judgment and discretion when handling confidential or sensitive information.
• Respond appropriately to stressful or challenging situations and seek guidance from supervisors when needed.

Duties and Responsibilities

• Manage all required licensure applications and renewals in a timely and accurate manner, including but not limited to State, DEA, CLIA, Controlled Substance, Pharmacy Board, and Business/Occupational Tax licenses.
• Maintain prompt and consistent attendance at assigned workstation
• Complete, or oversee the completion of, assigned tasks and projects within established timelines.
• Coordinate licensure logistics related to acquisitions, De Novo openings, and relocations, including scheduling inspections, submitting required updates, and communicating with regulatory bodies.
• Ensure ongoing compliance with all applicable local, state, and federal licensing regulations.
• Communicate professionally, effectively, and promptly with licensing agencies, providing necessary follow-up and documentation.
• Maintain up-to-date licensure records and documentation in LicensePro software and SharePoint sites
• Serve as an internal and external subject‑matter resource for licensing and regulatory compliance inquiries.
• Participate in acquisition and due‑diligence meetings, providing timely updates and insights into leadership.
• Provide technical guidance and training to field staff regarding licensure processes and regulatory compliance requirements.
• Maintain a foundational understanding of alcohol and drug abuse, addiction, and related regulatory considerations.
• Adhere to all federal, state, and local regulatory requirements.
• Comply with all applicable accrediting agency standards.

Communication & Relationship Management

• Communicate professionally, effectively, and promptly with licensing agencies, ensuring appropriate follow-up and documentation.
• Establish and maintain positive working relationships with regulators, internal teams, and external partners.
• Represent the Licensing Team with professionalism, reliability, and a solutions-oriented mindset.

Minimum Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in business, healthcare administration, or a related field preferred.
• Minimum of 5 years of experience in licensing, regulatory compliance, healthcare administration, or a similar administrative role.
• Experience working with state and federal regulatory agencies preferred.
• Prior experience in behavioral health, substance‑use treatment, or healthcare operations is a plus.

Physical Requirements and Working Conditions

The physical demands described here are representative of the requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions to the extent such accommodation does not create an undue hardship on the business.

• Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes
• Vision adequate to read correspondence, computer screen, forms, etc.
• Ability to sit for long periods of time, some bending, stooping, and stretching
• Variable workload, periodic high stress, and activity level
• Keyboarding for long periods of time

Why Join BHG?

• Work-Life Balance Enjoy generous paid time off, holidays, and personal needs. Benefit from flexible schedules with early in/early out hours, no nights, and no Sundays.
• Investment in Your Growth: Prioritize your development with role-based training and advancement opportunities.
• Comprehensive Benefits: Choose from three benefits programs, including health, life, vision, and dental insurance. Enjoy tuition reimbursement and 401K plan with discretionary match.
• Recognition and Rewards: Experience competitive pay, quarterly bonuses, and incentives for certifications or licenses.
• Employee Perks: Access exclusive discounts on various services and entertainment options, and benefit from our Employee Assistance Program and self-care series.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by team members assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of team members so classified. All team members may be required to perform duties outside of their normal responsibilities from time to time, as needed, and this job description may be updated at any time.

BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.