Job Description

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:

The SD Worx Business Unit Director Midmarket LOGA drives the strategic and operational performance of a modern HR Solution provider by aligning resources, processes, and teams to deliver on business goals, customer expectations, employee satisfaction and financial targets.

The SD Worx Business Unit Director Midmarket LOGA will be fully responsible for the teams of the three main operations pillars within SDWorx:

• Implementation & Consulting

• Payroll (SSC, MS and/or BPO)

• Customer support.

The Business Unit Owner will lead the unit both strategically and operationally, be accountable for revenue, results and service quality. The lead is responsible for developing their high performing teams as well as fostering collaboration inside and outside their units. Innovation, process improvement through AI & Automation will be executed with fast pace for scaling the business and making it future proof.

What do we have to offer?

• A dynamic environment: flexible working hours and working from home

• 30 days of vacation per year plus Christmas Eve and New Year's Eve as additional days off

• Stable employment conditions: permanent employment contract (after a 6-month probation period)

• Free language courses (during your working hours)

• Company health insurance with an additional annual health package worth €600

• Company pension plan

• Capital-forming benefits

• Bicycle leasing through Job Rad

• Corporate benefits with discounts and benefits from over 800 top brand suppliers

• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)

• Referral program

• Learning opportunities: through an individual development plan and professional training

• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Which tasks can you expect?

The role of the Business Unit Director Midmarket LOGA will ensure that SDWorx is collaborating very closely with our software partner P&I. The leader represents SD Worx in contract negotiations, defines our SDW requirements for process improvement, automation and application of AI within the tools of P&I. The top priority for this role is to gain efficiency and to work out a playbook for the optimal utilization of automation tools for other SD Worx products. Further the incumbent will improve our customer experience by launching service SLAs and first level support

• Lead teams of up to 100 employees, including heads, team leaders, other roles like project managers and support functions

• Management through KPIs, OKRs, or balanced scorecards

• Engage and empower teams through communication and trust

• Model new behaviors and values

• Management, analysis, and optimization of service and delivery processes

• Development and expansion of product portfolios and services

• Interface management with Product, Sales, Portfolio management and executive management

What do you have to offer?

• Degree in Business administration, management or a related field, Business Informatics, or a comparable qualification by professional experience

• At least 5 years of senior leadership experience, ideally with an HR service provider, in an HR tech environment, or Shared Service Center

• In-depth knowledge of HR processes & technology, HR Services

• Experience in managing complex service processes, client relationships, ideally under SLA commitments

• Proven P&L responsibility and financial steering of costs and revenue

• Experienced working in a matrix environment

• Ability to establish a motivating, performance-oriented team culture, client centric attitude

• Experience in employee development and change management

• Ability to balance operational tasks with strategic development

• Entrepreneurial mindset with strong customer orientation

• Strong analytical skills and quick comprehension

• Excellent communication and execution skills across all levels (from team member to ExCom leadership), courageous in managing upwards

• High level of self-responsibility, decision-making ability, and resilience

• Empathy and team orientation while maintaining a strong focus on results

• Excellent in networking and building relationships

• Role model in living SDWorx feedback culture

• Ability to lead complex projects and implement innovations (e.g., automation, self-service portals, AI-based solutions)

• Ideally market and competitor monitoring in the HR services environment

• Proficiency in MS Office (especially Excel, PowerPoint)

• ERP/HR systems

• Understanding of digital platforms, automation tools, reporting and CRM systems

• Experience with BI tools is an advantage

• German & English fluent is required

• Willingness to travel (depending on location structure)

• Experience with hybrid work models and remote team management

• Intercultural competence is an advantage (e.g., nearshoring or offshore partnerships)

• High level of integrity, customer orientation, and entrepreneurial accountability

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.