Job Description

ABOUT THIS POSITION

Business Transformation Intern

Waystar is seeking a motivated, analytical Business Transformation Intern to support cross‑functional initiatives such as M&A integrations, client upgrades, and internal system transformations. This role focuses on building playbooks, templates, and standards that enable scalable, repeatable execution across the company.
This internship is ideal for students interested in operations, strategy, project management, or technology who want hands‑on exposure to how enterprise‑scale transformation work gets done.

WHAT YOU'LL DO

What You’ll Do

• Help document and standardize Transformation playbooks for recurring initiatives (e.g., client upgrades, back‑office system upgrades, M&A workstreams).
• Inventory and consolidate existing project artifacts into reusable templates and toolkits.
• Support documentation of cross‑functional ways of working and identify opportunities to simplify or improve processes.
• Gain exposure to active Transformation initiatives by shadowing projects and capturing lessons learned.
• Assist with internal summaries, leadership readouts, and reference materials.
• Contribute to a final capstone deliverable (e.g., playbook, toolkit, or improvement recommendations).

What You’ll Learn

• How complex, cross‑functional initiatives are structured and executed at a healthcare technology company.
• How organizations scale execution through standardization, playbooks, and operating discipline.
• Practical experience building tools and frameworks used by senior leaders and delivery teams.

Qualifications

• Currently enrolled undergraduate student (rising junior or senior); 3.2 GPA or above.
• Strong organizational, communication, and analytical skills.
• Ability to turn ambiguity into structure.
• Comfortable with Microsoft Office (Excel, Word, PowerPoint, Outlook).

WHAT YOU'LL NEED

Preferred (not required):

• Exposure to project management, operations, or strategy coursework.
• Familiarity with tools such as Confluence, SharePoint, Jira, or Smartsheet.
• Interest in consulting, transformation, program management, or operations.

Internship Details

• Duration aligned to academic term.
• Reports into the Business Transformation organization.
• Hands‑on role with meaningful ownership, mentorship, and executive visibility.

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.comor follow @Waystaron Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.