Job Description

BUSINESS TRANSFORMATION ARCHITECT LEVEL 3 (UX Designer/Researcher)

Department: Transport Canada (TC)

Employment Type: Contract / Temp

Location: Canada

TBIPS Category: B.7 |
Quantity: 2 Resources Contract Period: March 2026 – March 2029 (+ 1-year option to 2030)
Location: National Capital Region (hybrid – 330 Sparks Street, Ottawa + remote)
Security Clearance Required: SECRET
Estimated Days: 220 days per resource (initial period) The Business Transformation Architect (UX Designer/Researcher) will support the digital transformation of Transport Canada's marine safety and security applications. Working across the MITRACK 2.0, PCOCS, and Vessel Registry System workstreams, this role leads user research, UX/UI design, accessibility compliance, and supports development teams with design artifacts and technical guidance. Resources will embed in Agile delivery teams and participate in full sprint ceremonies.

Key Responsibilities

User Research & Requirements

• Gather business, technical, and user requirements through stakeholder interviews, workflow analysis, and objective definition
• Conduct user interviews, surveys, and heuristic evaluations; consolidate findings into actionable insights
• Use design research deliverables (journey maps, personas) to facilitate discussions with product owners and development teams
• Assess program usability and provide expert recommendations for improving user experience based on data and analytics

UX/UI Design & Accessibility

• Develop UI/UX design specifications ensuring full compliance with WCAG 2.1 AA accessibility standards
• Create wireframes, mockups, high-fidelity prototypes, and design assets using the Canada.ca Design System
• Define user workflows and interactions; ensure consistency with product requirements and GoC Digital Standards
• Produce storyboards, design artifacts, mock-ups, and research artifacts that are user-centric and consider system architecture

Development Support & Testing

• Support development teams with UX artifacts, design guidance, and implementation recommendations
• Support front-end and back-end component development; assist in implementing APIs and third-party integrations
• Perform usability testing, heuristic evaluations, and validate design decisions against real user scenarios
• Conduct UAT planning and execution; support bug fixing and design reviews to maintain quality
• Support configuration of CI/CD deployment pipelines, staging/production environments, and deployment verification

Agile Participation & Continuous Improvement

• Participate fully in Agile ceremonies (stand-ups, sprint planning, sprint reviews, retrospectives)
• Coordinate requirements with product owners, update DevOps boards, and prioritize tasks
• Define user stories, complete assigned backlog items, and adjust tasks based on user research insights
• Dedicate sprint time to coaching and mentoring junior and intermediate designers
• Participate in TC Design Community of Practice; share lessons learned with the broader team

Post-Launch Support

• Gather user feedback, monitor feature adoption, and iterate on enhancements
• Address urgent accessibility and usability issues; support implementation of security patches and regulatory compliance updates
• Track usability over time to identify risks and ensure continuous improvement
• Align UX goals with the product roadmap and communicate UX improvements to stakeholders

Deliverables include: Requirements documents (business, technical, user), Stakeholder Interview Summaries, User Research Reports, UI/UX Design Specifications (WCAG 2.1 AA), Wireframes/Mockups/Prototypes, User Journey Maps, Usability Testing Reports, UAT Plans, Test Cases and Results Logs, UX Improvement Logs, Usability Monitoring Reports, and User Feedback/Enhancement Roadmaps.

Mandatory Qualifications

Candidates must demonstrate experience as a B.7 Business Transformation Architect, Level 3, and provide two (2) project examples within the last seven (7) years where they successfully performed ALL of the following:

• Developing high-fidelity wireframes and prototypes that align with user needs, regulatory requirements, and technical feasibility
• Conducting usability testing with detailed reports highlighting pain points, areas for improvement, and actionable recommendations to improve user experience
• Producing design plans that include storyboards, mock-ups, prototypes, design artifacts, and research artifacts that are user-centric and consider system architecture

For each project example, the résumé must clearly identify: (i) the client organization name, (ii) the dates and duration of engagement (month/year start and end), and (iii) a project title and description of the scope of services demonstrating the tasks above.

MRC2 – Education: Candidates must hold a post-secondary degree, diploma, or certificate in a related field from a recognized Canadian institution (per CICIC). A copy of the credential must be provided.

Language: Fluent English (written and oral); must communicate without assistance and with minimal errors.Canada.ca Design System, WCAG 2.1 AA, Microsoft DevOps (Boards, Repos, Pipelines), .NET, HTML5/CSS3/JavaScript, Blazor, Azure (Functions, Logic Apps, Web Apps), Microsoft 365, Power Platform (Power Apps, Power Automate), RESTful APIs, Entity Framework Core, Git/GitHub Advanced Security, Microsoft Dataverse.