Job Description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Business Training Consultant will consult on, analyze, develop, implement, and evaluate training needs, leveraging existing technology and techniques to build out the front line branch capability of engaging digitally with clients. Training solutions will be aligned with CIBC business partners’ strategies and are aimed to increase front line effectiveness with client interactions.

The primary responsibility of the Business Training Consultant is to research, recommend, design, and develop integrated, comprehensive training solutions supporting client facing technology initiatives. Based on analysis and assessment of business partner and learner needs this role will act as a subject matter expert post launch of any client facing technology releases to help identify and close any training gaps, and assist branch users with any technical challenges when engaging digitally with clients. In addition, this role will work with Managing Directors, Regional Directors, Branch Administrators and Investment Advisors and act as a conduit between head office and the branch network, working closely with Wood Gundy Technology, Product, Practice Management, Marketing and the Business Consultants in Training & Development supporting the execution learning design solutions.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

The expected annualized base salary range for this role is $69,800 to $87,200.

The base salary is determined by a variety of factors, including the candidate’s skills, experience, and job-related knowledge, as well as geographic location and specific business needs. Our compensation philosophy supports ongoing growth and development, enabling progression within the salary range as team members advance in their roles.

In addition to base pay, compensation for this role includes participation in an annual discretionary incentive or bonus program.

We are committed to providing fair, equitable, and competitive compensation opportunities for all employees and we encourage open conversations about compensation throughout the recruitment process.

How You’ll Succeed

• Learning Needs Analysis- Independently or collaboratively analyze and recommend solutions to increase front line effectiveness with client interactions; closing any gaps or challenges related to client facing technology releases. Conduct needs assessments; gather and interpret the data to identify trends, gaps; research, gather, and interpret relevant content in conjunction with business partners to make recommendations to close those gaps in support of business strategies and new initiatives. Define measurable and achievable performance and training objectives. Identify appropriate training tools and methodologies such as e-learning, multimedia, workshop, knowledge objects, paper-based solutions, blended solutions, etc. to achieve performance and training objectives. Make recommendations for leveraging and repurposing existing L&D content, and designing new content in ways that minimize future maintenance and duplication of effort.
• Instructional Design- Design and develop integrated, comprehensive training solutions to meet to meet learner needs. Create detailed storyboards, including content highlights, key concepts, graphic/ media ideas. Facilitate training sessions as required; at a National, Regional or branch level.
• Learning & Development- Actively participate in and promote teamwork, and as appropriate, assist in motivating, supporting, and guiding more junior team members. Develop and refine specialized skills and knowledge related to trends and changes in adult learning, instructional design, the financial services industry, and CIBC – and share this knowledge with the team
• Contribute meaningfully to ensuring the effectiveness and high quality of solutions developed in Learning Solutions- Responsible for successfully completing high-quality training solutions within agreed-upon parameters, as well as ensuring the quality of any deliverables created by others on behalf of a given project. Participate in post implementation review of all projects (PIR) to review what worked well and for lessons learned for future enhancements.
• Relationship Building- Build relationships and share relevant information appropriately with business partners or project stakeholders within Talent Development and with CIBC business SMEs including Management, Marketing, Compliance, and Legal, as well as other stakeholders to ensure a comprehensive understanding of the perceived needs or gaps. Provide regular project updates and ensure the timely completion of necessary production and translation activities and handoffs during the creation of a solution.

Who You Are

• You have a degree in post-secondary education in Adult Education; Instructional Design; Applied Arts or English; Electronic Communications; Multi-Disciplinary Curriculum, Technical/ Business Writing diploma or equivalent experience.
• You can demonstrate experience in adult learning principles and extensive knowledge and application of instructional/ information design principles. You have experience developing successful e-learning, instructor-led and self-guided training materials; using e-learning authoring tools (i.e. Lectora, Captivate, Articulate Storyline), image editing software (i.e. Photoshop, Illustrator), multimedia tools (i.e. Premiere Pro, Captivate) and Microsoft suite of products (i.e. Word, PowerPoint, Teams ) to develop training documentation and solutions, troubleshoot tool use and recommend best approach.
• It’s an asset if you have direct experience working in a client-facing role at CIBC.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Vancouver-1055 Dunsmuir-2500

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Operations, Change Management, Communication, Deliverables Management, Instructional Design, Long Term Planning, Needs Assessment, People Management, Storyboards, Training and Development