Job Description

Work Setup: Onsite (MOA Pasay)

Non-Negotiable Requirements:

• At least 2 years of BPO outbound sales experience
• Must have experience as a Supervisor or Team Leader
• Demonstrated talent for coaching, developing, and mentoring agents to unlock their full potential.
• Outstanding communication skills that inspire collaboration and create a dynamic, engaging team atmosphere.

Key Responsibilities:

• Coaching & Development: Deliver personalized coaching sessions regularly to elevate agent skills, boost productivity, and sharpen sales techniques.
• Performance Management: Keep a close eye on daily KPIs, quality benchmarks, and sales figures, and proactively implement strategies to ensure your team consistently hits their targets.
• Team Leadership: Inspire and lead B2B sales representatives to excel and thrive in a dynamic, fast-paced environment.
• Quality Evaluation: Dive into sales calls and interactions to provide insightful and actionable feedback that drives success.
• Collaboration: Work closely with operations and management to bring sales strategies to life and drive impactful training programs.