Job Description

Do you have deeper knowledge and experience in any of these domains: HR, CRM, AI, security, infrastructure, service management, or ServiceNow?

Bring your particular expertise, and help us build what comes next!

We are now looking for Business Technology Consultants / ServiceNow Consultants to strengthen our growing teams across Northern and Central Europe.

In this role, you will help customers and our teams build and improve ServiceNow-based solutions that support real business needs and stand the test of time, usage, and change. We do not require you to know ServiceNow necessarily yet, but we do want you to be passionate to learn about it.

What you will do

You will work as a trusted expert in customer engagements as part of a team that supports each other closely. Your work may include modernising existing platform environments, building new business-driven solutions, reducing technical debt, supporting integrations enabling AI and automation or developing governance and operating models.

Our work is not limited to ITSM. It often involves customer service, HR, finance, risk management, supplier management, integrations, or other business workflows.

What we are looking for

There is more than one way to join us. ServiceNow experience is always an advantage, but it is not the only way in. If one of the profiles below sounds like you, we want to hear from you.

You might be one of us if…

· ITOM & Infrastructure — You know ServiceNow ITOM, or you have a strong technical background in infrastructure, data centers, hardware and service management. You understand how technology environments fit together and are interested in taking that expertise further on the ServiceNow platform.

· HR & Employee Workflows — You may already be a ServiceNow HR expert, or you bring strong HR domain experience and get genuinely excited about technology and better employee workflows. You are curious and ready to learn the ServiceNow platform.

· AI & Automation — For you, AI is more than ChatGPT or Claude. You understand how AI capabilities can become part of automated and agentic workflows that solve real business problems, and how those workflows can genuinely modernise the way people work.

· CRM — You live and breathe CRM. Your background might be in Salesforce, Microsoft Dynamics or another leading CRM platform. You understand sales, customer service and customer-facing processes, and you are excited to learn what ServiceNow CRM can bring to the table.

· Security & IRM — You may already work with security, risk or compliance, or you bring strong experience from governance, controls, assurance or related domains. You understand the importance of secure, well-governed and resilient ways of working, and you are interested in how ServiceNow can support that better.

ServiceNow certifications are a plus, but not a requirement for every profile. What matters most is relevant expertise, curiosity, the ability to think in systems, and a willingness to learn and make good choices together with customers and colleagues.

How you work

We value people who are willing to challenge ideas constructively, both customer assumptions and our own. The best solution is not always the one the customer asks for first.

You will do well in this role if you naturally ask “why” before deciding “how”. You want to understand the real problem, and you are able to make alternatives, risks, and trade-offs visible.

Why Sofigate?

Sofigate has been helping build the ServiceNow market in Northern Europe from the start. We are a ServiceNow Elite partner and have delivered more than 1,000 ServiceNow projects, with deep expertise sitting within our teams.

You will join a team with deep ServiceNow expertise and people who genuinely help each other. You will work on demanding and meaningful customer engagements, grow as a specialist, use AI and automation in practice, and help shape what ServiceNow can do next.

And while we take our customers and our work seriously, we do not think work needs to be serious all the time. Great colleagues, laughter, events, shared experiences and simply having fun together are part of working at Sofigate too - in suitable doses, of course.

How we work

At Sofigate, we are involved in cutting-edge projects that are shaping the future. We have an international, vibrant, and fun culture with great openness and flexibility. We value every Sofigator and strive to build a diverse, equal, and inclusive workplace, where everyone’s voice is heard, and where everyone can become the best versions of themselves. We value a healthy work-life balance and support you in maintaining it.

Growth is not just a corporate thing for us, it is personal. There is so much to explore and learn within our community, and together with our customers, that having a bit of fun is unavoidable.

Why join us

• Challenging customer assignment opportunities, environment varying from large internationally operating companies to purposeful public organizations.
• Opportunities for professional growth and development.
• Full 2.5 days/month of vacation accrual starting from the beginning of your employment
• Shareholder program, which allows you to be a part owner in Sofigate
• Extended healthcare insurance and a wellness program that is available for all employees

Interested?

Tell us what you are great at, what you have built, improved or transformed, and what you would like to learn next. If you recognized yourself in one of the profiles above, send us your CV by 20.9.2026. We would like to hear from you even if ServiceNow is not yet the biggest part of your CV.

You can be based in Helsinki, Tampere, or Oulu. We work in a hybrid model, giving you the flexibility to choose where you work best.

For additional information, you can reach out to Business Executive, Enterprise Solutions Joakim Kockberg on Wednesday 9th September, 14:00–15:00 (EEST) or Tuesday 15th September, 13:00-14:00, Tel +358 40 194 9417.