Job Description

Core Responsibilities

1. Recommends, plans, coordinates, and obtains resolutions to production support issues. Ensures appropriate problem resolution and methodology is utilized.

2. Supports the collection, documentation, and maintenance of functional requirements and modeling.

3. Participates in the planning, execution, and documentation of functional testing results. Analyzes current procedures and workflows and develops recommendations for improvements.

4. Assists in the implementation of systems and software.

5. Assists in the development and delivery of training sessions and demos for end users.

6. Participates in special projects and performs other duties as assigned.

Qualifications

• One year related work experience.
• Undergraduate degree or equivalent combination of training and experience.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.