Synergy America, Inc.

Business Technical Analyst

Synergy America, Inc.  •  Lawrenceville, GA (Onsite)  •  7 days ago
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Job Description


We are looking for an experienced Business Technical
Analyst for a 6 to 12 months contract role in Lawrenceville, GA

to evaluate
and understand current business processes and systems, identify improvement
opportunities, and document both current and future state workflows while
serving as a key liaison between business and IT teams to translate business
needs into clear, actionable requirements. This role will also be responsible
for coordinating activities across stakeholders, tracking progress of tasks,
and ensuring follow-through on deliverables and decisions. The ideal candidate
will be able to effectively communicate findings through written documentation
and presentations to both technical and non-technical audiences, including
stakeholders and leadership, while keeping workstreams organized, aligned, and
moving forward.


Skills:


·

5+ years of experience as a Business Analyst or
similar role focused on systems, processes, and requirements analysis


·

Strong experience identifying system and
business process issues, performing root cause analysis, and documenting
findings


·

Experience supporting system testing activities
including UAT, integration testing, and functional testing Excellent
communication skills with the ability to clearly convey technical and business
information through documentation, discussions, and executive-level summaries


Preferred Experience:


·

Bachelor’s Degree in Business, Information
Technology, or related field


·

10+ years of hands-on experience as a
Functional, Data, or Business Analyst with direct responsibility for system
validation, requirements documentation, and process analysis


·

Proven experience performing system validation
and supporting testing to ensure solutions meet documented requirements


·

Strong experience documenting business
requirements, process flows, and system documentation with a high level of
accuracy and clarity


·

Advanced skills in Microsoft Office tools
including Excel, PowerPoint, Project, Visio, and Outlook


·

10+ years of customer-facing experience
including project coordination, stakeholder engagement, and presentations


·

10+ years of experience working in the full
Systems Development Life Cycle (SDLC), including requirements gathering,
testing, validation, and deployment support


·

Strong understanding of enterprise IT
environments, including SDLC, change control, application development, release
management, networks, storage, data centers, desktop support, and service desks
Strong written and verbal communication skills with the ability to clearly
explain technical and business concepts


·

Strong organizational and coordination skills
with the ability to manage multiple tasks, priorities, and deadlines


·

Experience supporting change management and
driving adoption of new systems and processes


·

Self-starter with a positive, action-oriented
approach and the ability to manage multiple concurrent initiatives


Responsibilities:


·

Analyze business processes and systems to
identify pain points, gaps, inefficiencies, and root causes of issues


·

Assess system functionality and performance to
detect defects, breakdowns, and improvement opportunities


·

Gather, document, and validate business and
system requirements to ensure alignment with technical and operational needs


·

Create and maintain clear documentation
including process flows, system diagrams, requirements, and issue logs


·

Perform data analysis using tools such as Excel
and SQL to validate issues, identify trends, and support decision-making


·

Support system testing activities including
functional testing, integration testing, and UAT to validate fixes and
enhancements


·

Translate complex technical and system issues
into clear executive summaries and actionable insights for leadership


·

Collaborate with business and IT stakeholders to
clarify requirements, validate findings, and define viable solutions


·

Conduct workshops, interviews, and analysis
sessions to understand business needs and system related challenges


·

Communicate clearly and effectively with
stakeholders at all levels, ensuring consistent understanding, alignment, and
transparency throughout issue resolution and delivery efforts

Synergy America, Inc.

About Synergy America, Inc.

Synergy America, Inc is a staffing agency based in Duluth, GA. We're an EDWOSB, MBE & SBA8(a) certified company as well as a GSA contract holder.

With over 25 years of experience in supplying skilled temp, temp to hire, and perm employees, we can service your staffing needs in IT, Engineering, Administration, Financial/Accounting, Healthcare and other Professional Services.

We save time and money for companies by providing professionals on a contingent basis. Leave the searching to us!

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Duluth, Ga
Year Founded
1993
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