Job Description

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Must be eligible to work in the U.S. without requiring sponsorship now or in the future.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do:
The Business Systems Support – Payments Technology role is responsible for ensuring the stability, resiliency, and operational excellence of the bank’s payment platforms and supporting technologies. This individual will provide day-to-day technical and operational support across payment systems, APIs, and backend integrations, partnering closely with operations, technology, vendors, and business stakeholders to ensure reliable, secure, and efficient payment processing.

The role requires strong payments knowledge, hands-on systems support experience, and a practical understanding of how payment technology operates within a regulated banking environment.

Key Responsibilities
Payment Systems Support & Resiliency

• Provide day-to-day operational and technical support for payment systems, including real-time, batch, and API-based payment platforms
• Monitor system health, performance, and availability to ensure high resiliency and uptime across payment services
• Act as a point of escalation for payment system issues, incidents, and service disruption
• Participate in incident response, root cause analysis, and post-incident reviews to prevent recurrence
• Support business continuity, disaster recovery testing, and resiliency initiatives related to payment systems

Technical & Application Support

• Support payment applications, backend services, and integrations, including APIs, message queues, and file-based interfaces
• Troubleshoot technical issues across applications, middleware, and downstream integrations
• Coordinate with internal technology teams and external vendors to resolve defects, outages, and performance issues
• Assist with application upgrades, patches, configuration changes, and new payment capabilities
• Maintain documentation for system flows, integrations, support procedures, and operational runbooks

Payments & Integration Expertise

• Support payment technologies across channels such as online banking, APIs, internal systems, and third-party integrations
• Assist with onboarding and ongoing support of APIs and payment technology consumers
• Understand and support common payment rails and formats (e.g., ACH, Wires, RTP, FedNow, ISO 20022, proprietary APIs)
• Partner with payments operations to ensure system behavior aligns with operational workflows and controls

Operational Excellence & Collaboration

• Work closely with payments operations, product, compliance, risk, and technology teams to ensure seamless execution
• Identify opportunities to improve monitoring, automation, controls, and operational efficiency
• Support audits, regulatory exams, and risk reviews by providing system knowledge and documentation
• Contribute to continuous improvement of support processes, tooling, and metrics

What do you need?
Required

• Minimum of 3-5 years of experience supporting payment systems or financial services applications in a banking or regulated environment
• General payments knowledge, including payment processing flows, settlement concepts, and operational controls
• Hands-on experience with application support, backend systems, or API integrations
• Strong troubleshooting skills across technical and operational issues
• Ability to work effectively in a fast-paced, production-support environment

Preferred

• Experience supporting real-time payments, ACH, wires, or API-based payment platforms
• Familiarity with monitoring tools, logging, and incident management processes
• Experience working with vendors and third-party payment technology providers
• Understanding of resiliency, high availability, and disaster recovery concepts
• Exposure to ISO 20022, modern payment messaging, or cloud-based payment architectures

Skills & Attributes

• Strong analytical and problem-solving skills
• Ability to translate technical issues into clear business and operational impacts
• Detail-oriented with a focus on reliability and risk management
• Strong communication and collaboration skills
• Self-motivated, accountable, and committed to operational excellence

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.