Posting number: 26-00394
Department: Development Services
Job classification: BUSINESS SYSTEMS SUPPORT ANALYST I
Posting type: Open
Categories: IT and Computers, Database Administration
Work Location: 9000 Town Center Pkwy, Lakewood Ranch, FL 34202
Work Hours: 8:00am - 5:00pm; Monday-Friday
Expected Starting Hourly Range: $29.82 - $37.27
Provides routine operational and technical support and maintenance for department software applications and business systems not supported by the Information Technology Department. Installs, updates, tunes, and diagnoses internal and third-party software applications. Provides end-user support and training.
Employment screenings, as outlined in the Personnel Policy, Rules, and Procedures Manual, will be conducted in compliance with applicable federal and Florida Laws.
The work environment may include exposure to high noise levels while performing certain essential job functions. The position requires the ability to lift and move objects weighing up to 25 pounds independently and up to 50 pounds with assistance, with or without reasonable accommodation. The role involves sitting for extended periods while working on a computer. Position requires visual acuity and depth perception, as well as ability to hear and identify sounds. Occasionally required to work other than normal business hours.
These are intended only as illustration of various types of work performed. The omission of specific duties does not exclude them from the position.
Provides routine operational and technical support and maintenance for assigned department’s software applications.
Assists with installing, configuring, and testing system upgrades, vendor defect corrections and changes, new software, and new systems before installation to production environment.
Assists with testing and implementation of databases and tools. Cleans and standardizes data. Researches errors and applies corrections.
Provides routine application performance tuning, working closely with business systems support team and application vendors.
Troubleshoots routine system issues and outages. Researches errors and applies corrections. Refers escalated issues to more experienced staff.
Monitors process schedulers. May monitor software systems interfaces to ensure that interfaces exchange data properly.
May participate in evaluations of vendor products.
Manages user security. Creates user profiles. Sets access levels and passwords.
Provides application assistance and training to end users.
Assists with analyzing business processes and implementing business process changes.
Creates and distributes routine ad hoc and scheduled reports.
Maintains application, database, and interface documentation, as assigned.
Assists with website administration and support for the Department.
May monitor assignments of hardware, peripherals, and telecommunications equipment. May assist with annual asset inventory maintenance and verification.
Maintains knowledge and understanding of current best practices, trends, laws, and issues affecting area of expertise. Upon approval, attends educational events that will increase professional knowledge and be otherwise beneficial to the County.
Performs other related duties as assigned, including participation in emergency or disaster response activities, as required and consistent with the employee’s qualifications, essential job functions, and appliable federal and Florida law.
Bachelor’s degree in business administration, computer science, information technology, or related field.
One (1) or more years of work experience in system administration and support desired.
Valid driver license required with valid Florida driver license required within 30 days of hire.
Equivalent combinations of education, training, and experience may be considered in meeting the minimum qualifications for this position.
Able to organize own work and prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines. Accurate and detail oriented. Able to resolve routine situations and problems.
General knowledge and understanding of troubleshooting techniques, process automation, and best practice approaches.
Good knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities.
Good knowledge and understanding of computer systems and software applications required to perform job duties.
Good verbal and written communication skills and interpersonal skills in order to interact professionally and effectively with staff, management, vendors, and other stakeholders. Able to explain facts, policies, and practices.
Capable of working with general supervision.
In addition to the duties and responsibilities outlined above, certain positions will have additional duties as indicated below.
Administers all department software applications with emphasis on the Accela Automation Land Use Management system including Accela Automation and Accela GIS. Assists with analyzing business processes and implementing business process changes.
Manatee County Government has made quality customer service to you, our customers – Manatee residents, business owners and visitors – our top priority. The Bradenton area was recently named Florida’s “most satisfying” place to live. We couldn’t agree more. Our quality of life is second to none. We’d like to think part of that satisfaction is thanks to the friendly, customer service-driven government we’ve created at Manatee County. We live here. We work here. We’re your neighbors. We appreciate the honor and privilege to serve this great community!
Manatee County is located on Florida’s gorgeous Gulf Coast. It is bordered by Tampa Bay and St. Petersburg to the north, Hardee and DeSoto counties to the east and Sarasota to the south. The beautiful beaches of Anna Maria Island fade into the Gulf of Mexico to the west. The County seat and the largest municipality in Manatee County is Bradenton. Manatee County has five other municipalities, including the City of Anna Maria, Bradenton Beach, Holmes Beach, the Town of Longboat Key and Palmetto.
More than 400,000 people call Manatee County home, but our population increases considerably in the winter when high temperatures vary between 65 and 75 degrees. Many northerners, affectionately known as Snow Birds, have second homes or rent a winter home here. Our county employees are key to delivering services to all our residents including our seniors, children, families and those just starting out. From the Libraries to Forest Preserves, Beaches to Neighborhoods, new developments to individual residences, the services we provide touch everyone in the community in a positive way. As a county employee, you contribute toward that effort.
