It's fun to work in a company where people truly BELIEVE in what they're doing!
Are you a detail-driven retail professional with a strong systems mindset and a passion for operational excellence? We’re looking for a Business System Support Specialist to play a critical role in enabling store success through hands-on technical support, data accuracy and operational guidance.
This is a high-impact role where you’ll act as the first line of support across store systems and processes, ensuring seamless operations, accurate reporting and empowered store teams.
Minimum Requirements
Matric (essential)
1–3 years’ store systems experience essential
Previous experience in an administrative or support role
Exposure to inventory management
SAP RE modules experience is essential
BI Analysis
Competencies
Good analytical and reporting capability
High attention to detail and commitment to accuracy
Effective planning and organisational skills
A proactive, solutions-oriented mindset
Strong business acumen with an understanding of retail operations
Excellent communication and stakeholder engagement skills
Ability to work collaboratively while maintaining assertiveness and accountability
Key Responsibilities
Systems & Technical Support
Provide telephonic and online SAP support to store users
Troubleshoot and resolve system-related queries efficiently
Act as the go-to expert for store applications and processes
In-Store Enablement & Coaching
Deliver on-the-ground support, coaching and guidance to store teams
Build capability to ensure consistent execution of systems and processes
Stock & Inventory Management
Support stock take preparation, execution and reporting
Assist with inventory-related processes including receiving, roster orders and reconciliations
Ensure timely resolution of inventory queries
Reporting & Data Insights
Generate and analyse operational reports
Identify trends, highlight deviations and recommend corrective actions
Deliver accurate, timely and actionable insights to support decision-making
Administration & Data Integrity
Resolve administrative queries and provide practical solutions
Maintain high standards of data accuracy and integrity
Liaise with the Data Management team to resolve data-related issues
Store Support (new and closures)
Assist with new store openings, ensuring systems and processes are correctly implemented from day one
Provide systems support during store closures
Closing Date: 27 August 2026
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Discover who we are
Welcome to Pick n Pay, where family values and customer-centricity converge to create an unparalleled shopping experience. Since 1967, when the visionary Raymond Ackerman championed the cause of consumers by acquiring the first few stores, the Ackerman family's dedication has steered our journey of growth and expansion.
Today, Pick n Pay stands tall across South Africa, Botswana, Zambia, and Lesotho, embodying our commitment to serving communities far and wide. Additionally, we proudly hold a 49% share in TM Supermarkets, a Zimbabwean retail giant, further extending our reach and impact.
Our core offering spans groceries, clothing, and general merchandise, tailored to meet the diverse needs of our customers. But our dedication doesn't stop there. We go beyond the ordinary, offering value-added services that align with the evolving expectations of our patrons.
The Group strives to address socio-economic challenges through the supply of high-quality, affordable food for all customers, while providing significant employment and economic opportunities across its value chain.
To ensure utmost convenience and accessibility, Pick n Pay operates through various store formats, including both franchised and owned establishments. Whether you step into our stores for a quick grocery run or a leisurely shopping spree, expect nothing less than a seamless and enriching experience at Pick n Pay—the quintessential family store focused on you, our valued customer.
