Job Description

About Diversified:
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.
What to Expect:
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

This role requires a proactive and technically skilled Business Systems Support Specialist to take ownership of the Pronto Xi ERP system and provide hands-on support to the broader IT team. Working with all stakeholders, this role is critical in ensuring the stability, performance, and continuous improvement of our business applications and systems. You will act as the primary liaison between business users and technical teams, driving system enhancements, troubleshooting issues, and supporting day-to-day operations.
Role and Responsibilities
ERP Management (Pronto Xi)
Administer and maintain the Pronto Xi ERP system, including user access, configuration, and data integrity.
• Collaborate with business units to understand requirements and implement ERP enhancements or customisations.
• Coordinate with external vendors and Pronto support for upgrades, patches, and issue resolution.
• Develop and maintain documentation for ERP processes, configurations, and training materials.
• Monitor system performance and proactively identify opportunities for optimisation.

Application & System Support
• Provide Level 1 and 2 support for business applications and systems, escalating to Level 3 or vendors when necessary.
• Assist with software deployments, updates, and integrations across the organisation.
• Support IT infrastructure projects and contribute to system improvement initiatives.
• Maintain application security and compliance with internal policies and external regulations.
• Participate in disaster recovery planning and testing for critical systems.Foster and promote the company, product, and brand in the market
• Promote and live the Company Mission, Vision and Values
• Comply with Company policies and procedures, including the completion of documents and records
• Promote and work with Standard Operating Procedures to ensure uniform quality standards in all areas of the business
• Other duties as required
Qualifications & Education Requirements
Required:
• Degree qualified in ICT, Engineering and/or Business discipline
Desirable:
• Cisco Trained
• Pronto
• Cognos
• Informix Database Administration
• 4GL Programming
Skills & Experience Requirements
• Proven experience managing Pronto Xi or similar ERP systems.
• Strong understanding of business processes across finance, supply chain, and operations.
• Solid troubleshooting skills and experience supporting enterprise applications.
• Familiarity with 4GL, Informix databases, scripting, and reporting tools (e.g., Cognos & Power BI) is essential.
• Excellent communication and stakeholder management skills.
• Ability to work independently and collaboratively in a fast-paced environment.

What We Offer:
Along with competitive compensation, you will be eligible for the following benefits:
• Multiple medical plan for self and family
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
• Paid Time Off and Paid Holidays
• Commuter & Shift Benefits (US / APAC shifts)
To learn more about becoming part of the Diversified team, visit us at https://onediversified.com/careers/careers-at-diversified or email us at careers@onediversified.com.

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need.

We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.