Maine Revenue Services
Operations Division
Business Systems Quality Assurance Manager - Augusta
Opening Date: July 13, 2026
Closing Date: July 27, 2026
Grade / Admin Unit: 28 / Supervisory
Job Class Code: 0386
Salary: $63,689.60 - $ 90,438.40Annually
Position Number: 016303575
Location: Augusta
Telework: Partial Hybridtelework, upon management approval, after completion of probation period. All telework must be performed in the State of Maine.
Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.
This position is of a managerial nature in directing and overseeing the analysis and design of business procedures for complex revenue service processing operations, their transition to digital processing, and adherence to quality standards. Responsibilities include managing all facets of the systems project life cycle; directing teams/units; establishing effective security controls, quality standards, business requirements, protocols, operational needs, and resource priorities; overseeing complex projects; assessing risk factors; and supervising professional and clerical employees.
Work is performed under limited supervision.
REPRESENTATIVE TASKS:
Preference will be given to applicants with experience in managing safeguarding operations; business continuity, disaster recovery and policy planning.
MINIMUM QUALIFICATIONS: An eight (8) year combination of education, training, and/or progressively responsible professional experience in project management, systems analysis, business analysis, or related field that demonstrates a thorough knowledge of systems improvement and project management concepts and the ability to develop and implement business plans. Experience must include at least two (2) years supervising teams and/or units.
Preference will be given to applicants with experience in managing safeguarding operations; business continuity, disaster recovery and policy planning.
APPLICATION INSTRUCTIONS:
Pleasesubmita cover letter along with a current resumeand three (3) professional references.
In order forus to properlydetermineif you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.
CONTACT INFORMATION:Formore information orquestions specific to the position, please contact Name and email addressphone number(default will be: recruiting.ggsc@maine.gov)
Alljob candidates applying for Maine Revenue Services’ positions will be subject to a tax clearance checkTo be selected for a position, all returns must be filed, and tax liabilities must be paid in fullThe results of the tax clearance check will be documented as part of the selection process
For all candidates not currently employed at Maine Revenue Services: State law requires that applicants seeking initial employment with Maine Revenue Services undergo a fingerprint based state and federal criminal history record check.
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
Work-Life Balance– Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave,and 3+ weeks of vacation leaveannually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage– The State of Maine pays85%-100%of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costsfor you and your family, including the percentage of dependent coverage paid by the State
Health Insurance Premium Credit– Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements
Dental Insurance– The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
Retirement Plan– The State of Maine contributes 14.11% of payto the Maine Public Employees Retirement System (MainePERS), on behalf of the employee
Gym Membership Reimbursement– Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
Health and Dependent Care Flexible Spending Accounts– Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
Public Service Student Loan Forgiveness– The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office
Living Resources Program– Navigate challenging work and life situations with our employee assistanceprogram.
Parental leaveis one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leaveAdditional, unpaid leave may also be available, under the Family and Medical Leave Act
Voluntary Deferred Compensation– Saveadditionalpre-tax funds for retirement in aMaineSaves457(b) account through payroll deductions.
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additionalwellness benefitsfor State employees from the Office of Employee Health and Wellness
Note: Benefits may varysomewhat accordingto specific collective bargaining agreements and are prorated for anything less than full-time.
There'sa job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicantsdemonstratejob requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
Ifyou’relooking for a great next step, and want to feel good about what you do,we’dlove to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. Ifyou’recurrently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.
If you require a paper application, please download and print one HERE
If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.
Welcome! We in Maine take pride in our quality of life, our entrepreneurial spirit, and our strong, independent heritage. Our motto—“Dirigo” or “I lead” — reflects our sense of place, as the first state that greets the sun each morning, as well as our sense of pride…pride in our craftsmanship, our work ethic and our people.
No matter where you work in Maine State Government, you find a real sense of authenticity. From our small cities to our rural communities, the State of Maine offers a skilled and committed workforce, with unmatched transportation and information technology infrastructure.
Maine – it’s a great place to call home.
