Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in sales or sales enablement.
  
• Experience in the full lifecycle of sales enablement or training programs (e.g., analysis or identification, development, and execution).
• Experience working with sales or Go-To-Market processes.

Preferred qualifications:

• Salesforce.com Administrator Certification.
• Bachelor’s degree in Business, Information Systems, or a related field.
• 3 years of experience in a sales operations, business analyst, or a similar role with a focus on sales systems.
• Demonstrated experience creating and delivering training materials to a sales audience.
• Strong technical writing, editing, and communication skills.

About the job

We are seeking a Sales Business Systems Program Manager to develop and deliver content focused on our sales business systems, primarily in our CRM, to our NorthAM sales organization. This position is perfectly suited for a motivated professional capable of overseeing various initiatives, dedicated to enhancing seller performance, and equipped with significant expertise in sales platforms. You will understand the daily operational needs of sellers to produce and provide thorough resources for our sales personnel.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Collaborate with subject matter experts to develop high-quality technical content and processes for sales teams on the effective use of business systems, ensuring materials drive clear proficiency and operational excellence across the organization.
• Represent regional requirements to global systems teams to ensure local needs are prioritized during roadmap development. Partner with strategy and operations to identify knowledge gaps and maintain current, accurate, and engaging sales documentation.
• Design and distribute clear communications regarding system updates and new offerings to sales audiences. Utilize internal tools to publish materials that help sellers navigate complex business system landscapes and stay informed of changes.
• Audit existing documentation for relevance as systems evolve. Partner with global enablement teams to drive strategic programs that increase sales productivity, system adoption, and overall effectiveness throughout the business cycle.