Job Description

The Business Systems Lead is responsible for the ownership, governance, optimization, and strategic effectiveness of key business operating systems across Retail and Dining, with a primary focus on Workforce Management (Blue Yonder) and enterprise labor planning.

This role serves as the subject matter expert and strategic owner of workforce management capabilities, ensuring labor planning, scheduling, forecasting, and execution are optimized to drive operational efficiency, cost control, and service excellence. In addition, the role oversees Point of Sale, SAP, and other operational platforms that support field execution and customer experience.

This individual drives system strategy, labor optimization, and cross-functional alignment to ensure workforce and operational systems evolve to meet business demands. Through deep data analysis, workforce insights, and strong partnerships, this role ensures labor models, system configurations, and processes support both financial performance and customer-focused outcomes across B2B and B2C environments.

DUTIES AND RESPONSIBILITIES:

• Own the strategy, governance, and performance of Workforce Management (Blue Yonder), with accountability for labor planning, forecasting, scheduling, and optimization across Retail and Dining

• Lead the design and continuous improvement of labor models, staffing strategies, and scheduling practices to balance service levels, productivity, and labor cost targets
• Serve as the primary subject matter expert for Workforce Management systems, while supporting POS, SAP, and other operational platforms
• Drive system configuration and optimization of labor rules, forecasting algorithms, scheduling parameters, and compliance requirements within Blue Yonder • Partner closely with Operations, Finance, and Field Leadership to align labor strategies with sales forecasts, traffic patterns, and financial goals
• Develop and oversee labor-related KPIs, including productivity, labor cost %, schedule adherence, and forecast accuracy
• Leverage data and analytics to provide actionable insights on labor performance, staffing efficiencies, and workforce trends
• Lead workforce-related system enhancements, upgrades, and implementations, ensuring alignment with operational and financial objectives
• Govern change management, prioritization, and execution of workforce system initiatives and enhancements
• Ensure system configurations, user access, and labor policies align with company standards, compliance requirements, and operational needs
• Support cross-functional initiatives that integrate workforce management with POS, SAP, and supply chain systems for end-to-end operational efficiency
• Maintain accountability for financial impact, timelines, and measurable outcomes related to labor and system initiatives

POSITION QUALIFICATIONS:

• Strong financial and operational acumen with a deep understanding of labor drivers, workforce planning, and cost management

• Advanced analytical skills with the ability to interpret labor data, identify trends, and translate insights into actionable strategies
• Expertise in workforce optimization, including forecasting accuracy, scheduling efficiency, and productivity improvement
• Ability to influence and align cross-functional stakeholders around labor strategies and system capabilities
• Strong leadership, organizational, and problem-solving skills in complex, fast-paced environments
• Ability to bring structure and clarity to evolving workforce and system challenges
• Willingness to travel occasionally and support a 24/7 operational business environment
• Atlanta, GA Based Position

EDUCATION AND/OR EXPERIENCE: • BS/BA degree in related discipline preferred

• 5+ years of progressive experience in retail or F&B operations, with a strong focus on labor planning and workforce management systems
• Deep expertise in Workforce Management platforms (Blue Yonder strongly preferred), including forecasting, scheduling, and labor optimization
• Working knowledge of SAP, POS systems (TCPOS preferred), Excel, and Power BI
• Proven experience leading workforce or labor-related system initiatives and driving measurable business outcomes
• Strong communication skills, both verbal and written
• Demonstrated ability to partner across corporate and field teams

This position description is intended to describe the primary elements of the position. Paradies Lagardère reserves the right to modify the position description and assign additional duties and responsibilities as necessary. This position description does not constitute an employment contract of any kind.

#LI-Hybrid

#LI-KB1