Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

As a Application Support Engineer in the Verizon Ireland Global Sourcing & Supply Chain group, you will contribute efforts on operational support for the organization and clear application issues. You will work in a cross-functional and cross-organizational environment (including Third party partners) to facilitate and deliver operational resolutions. You will work with end-users to answer questions and help resolve first-level issues on application support matters. You will partner with Global Technology Services colleagues when additional assistance is needed to resolve application issues tied to functionality and / or interfaces.

What you'll be doing...

• Understanding operational business challenges across Global Supply Chain, Sourcing and Sustainability
• Identifying, owning and resolving application fallout errors
• Identifying, owning, and driving resolutions to gaps in application functionality
• Testing functionality on fixes, enhancements or new releases prior to end-user acceptance
• Creating documentation related to upcoming functionality releases
• Creating and delivering training to end users

What we are looking for:

You'll need to have:

• Graduated with a degree in Business Information Systems, Technology, or a related discipline
• A related co-op or internship experience, with proven project and work experience (a portfolio is helpful)
• Exposure to enterprise software systems.
• Experience in troubleshooting and analyzing issues
• Strong organisational skills
• Experience using Google G-Suite Applications and Microsoft Office Applications
• To be considered for this role, applicants must already hold a valid right to work in Ireland. We are currently unable to support employment permit sponsorship.

Even Better if you have:

• Exposure, knowledge or proficiency in SAP application suites (S4 HANA, Ariba, IBP) or related systems
• Experience in system testing
• Good team player, well organized and self-starter
• Ability to work independently and within a team in a fast-paced environment
• Strong interpersonal communication skills with ability to multitask

Why Verizon?

Verizon is committed to maintaining a Total Rewards package which is competitive, valued by our employees, and differentiates us as an Employer of Choice.

• We are a ‘pay for performance’ company and your contribution is rewarded through competitive salaries and performance-based incentives. We create an opportunity for us all to share in the success of Verizon and the value we help to create through this broad-based discretionary equity award programme.
• Your benefits are market competitive and delivered by some of the best providers.
• You are provided with a full spectrum of health and wellbeing resources, including a first-in-class Employee Assistance Programme, to empower you to make positive health decisions.
• We offer generous paid time off benefits to help you manage your work-life balance and opportunities for flexible working arrangements*.
• Verizon provides training and development for all levels, to help you enhance your skills and develop your career, from funding towards education assistance, award-winning training, online development tools, and access to industry research.
• You will be able to take part in volunteering opportunities as part of our environmental, community, and sustainability commitment.

*Benefit packages are tailored to the specific country where a position is based.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

37.5

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.