Job Description

Business Systems Coordinator

Department: Business Support

Employment Type: Permanent - Full Time

Location: Pune

Reporting To: Dayani Yauch

At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

Key Responsibilities

We're on the lookout for a System Support Coordinator As a System Support Coordinator, you will:

• Provide technical support and troubleshooting for system-related issues.
• Assist in the maintenance and administration of systems and applications.
• Collaborate with cross-functional teams to resolve technical problems.
• Develop and maintain documentation for system processes and procedures.
• Support the integration and implementation of new systems and applications.
• Assist with regulatory reporting activities.
• Support data correction and validation, including tier structure and claim data changes.
• Perform data analysis and quality assurance reviews to ensure accuracy and compliance of submitted files.
• Manage SFTP workflows, including posting outbound files and downloading inbound files for processing.
• Generate and analyze system reports, including Month-End reporting
• Coordinate the exchange of files to and from external vendors, ensuring timely and accurate delivery.
• Monitor and triage help desk tickets; provide support for user account activation, deactivation, and general system access issues.
• Participate in system upgrades and enhancements.
• Ensure data integrity and security within systems.
• Provide training and support to end-users on system functionalities.
• Other duties as assigned.

Skills, Knowledge and Expertise

• Degree or equivalent experience in Information Technology, Computer Science, or a related field.
• Experience in system support and administration.
• Knowledge of system monitoring and troubleshooting techniques.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and projects simultaneously.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in using system support tools and software.