Job Description

Join a team that drives meaningful business transformation and innovation. In this role, you'll partner with business and technology leaders to deliver impactful solutions that support Salesforce, customer service platforms, operational excellence, and enterprise modernization initiatives. You'll lead high-visibility projects, identify opportunities to improve processes and customer experiences, and help shape the future of how work gets done. This is an excellent opportunity for a strategic problem solver who enjoys driving change, influencing key stakeholders, and delivering solutions that make a real difference for associates and customers alike.

WHAT WE CAN OFFER YOU:

• Estimated Salary (Levels have variable responsibilities and qualifications)
• Business Systems Consultant I: $75,500-$97,000, plus annual bonus opportunity.
• Business Systems Consultant II: $86,000-$11400, plus annual bonus opportunity.
• Business Systems Consultant III: $99,000-$133,500, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Lead requirements gathering, hypothesis development, and gap analysis activities by partnering with business and technology teams to evaluate current-state and future-state capabilities, identify opportunities, and recommend solutions.
• Drive cross-functional initiatives involving customer servicing workflows, Salesforce capabilities, compliance requirements, operational processes, and enterprise integrations to improve business outcomes and user experiences.
• Partner with Product Owners, Business Systems Analysts, architects, engineers, and operational stakeholders to evaluate solution options, assess business impacts, support integration discussions, and ensure technology solutions align with business objectives.
• Develop and oversee test strategies, including test planning, prioritization, quality review, and execution activities utilizing both manual and automated testing methodologies.
• Build business cases for process, system, and operational improvements through current-state assessments, opportunity analysis, feasibility reviews, and cost-benefit evaluations while supporting change adoption and business readiness.
• Foster strong stakeholder and vendor partnerships through effective communication, influence, facilitation, and Agile practices to drive alignment, support decision-making, and ensure successful delivery of business objectives.

WHAT YOU’LL BRING:

• 5+ years of experience in business systems analysis, business process improvement, requirements management, and solution delivery, with the ability to translate business needs into effective technology solutions.
• Strong understanding of business processes, customer servicing operations, Salesforce capabilities, integration patterns, and technical solution considerations to meet or exceed business objectives.
• Advanced knowledge and demonstrated leadership in business systems operations, workflow analysis, business capability modeling, requirements management, process improvement methodologies, and enterprise application ecosystems.
• Proven ability to influence stakeholders, build trusted partnerships, and effectively communicate with technical and non-technical audiences across all levels of the organization.
• Experience leading or supporting system implementations, process redesign initiatives, Agile delivery practices, testing strategies, change management activities, and continuous improvement efforts.
• Strong analytical, problem-solving, prioritization, and decision-making skills, with the ability to balance attention to detail while maintaining a broad enterprise perspective in a fast-paced and evolving environment.
• You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States, or Puerto Rico.
• Employees located within 50 miles of Omaha will transition to a hybrid schedule with two in-office days per week upon the opening of Mutual of Omaha's new headquarters in 2027

PREFERRED:

• Broad knowledge of insurance products, insurance operations, industry regulations, and business processes.
• Experience working in Agile and Scrum environments, with knowledge of Software Development Lifecycle (SDLC) methodologies.
• Familiarity with business analysis, data management, and change management frameworks, including IIBA, BABOK, DMBOK, and ADKAR.
• Working knowledge of test automation, process automation, and continuous improvement methodologies.
• Strong quantitative, analytical, and data interpretation skills with the ability to translate complex information into actionable business recommendations.
• Knowledge of insurance servicing operations, including policy administration, billing, payments, claims, underwriting, or customer service processes.
• Experience supporting enterprise modernization, process transformation, or system integration initiatives.
• Familiarity with APIs, event-driven architectures, and cross-system workflow solutions.

We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

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