Job Description

About the company

Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise.

Our Salesforce Business Analyst plays a vital role as the "glue" in our project/task team. As our primary in-house client advocate, the Business Analyst works closely with the stakeholders, technical team, and SMEs to lead and facilitate discussions to understand the client's needs, ask clarifying questions, discuss alternative scenarios, and turn them into requirements. Once the requirements are captured, the Business Analyst will work closely with our technical team (product owners, project manager, development manager, and technical lead) to help design and develop a solution to meet the client's requirements. Throughout the project's life, the Business Analyst's primary responsibility is representing the client and ensuring all deliverables align with the project's vision. This involves working with virtually every member of the project team, both internal and client-facing, to facilitate communication, review the quality of deliverables, and ensure project success.

To be successful as a Business Analyst, you should be a self-driven and curious person with great attention to detail. Since the Business Analyst role is the "glue" for all projects, strong verbal and written communication skills are a priority, as the ability to work with a vast array of project team members. More importantly, one must have an interest in problem-solving, a positive attitude, and a willingness to learn. Ultimately, working as a Business Analyst, you will learn to quickly break down and understand varying business processes, help to identify gaps or areas for improvement in those processes, and then work with our Senior Business Analyst or Application Owner to translate those into requirements via visual and written documentation. Because our clients span a wide range of internal organizational styles, no two projects are the same, and business Analyst bridge the gap between operational and technical resources. Our Business Analysts should be able to follow our standard project processes and adjust those processes on the fly to meet the needs of the client or project.

Responsibilities

Assist the Business Analyst team in working with the client to:

• Assess, research, analyze and document sponsor/stakeholder/request needs.
• Identify and diagnose business problems and potential solutions.
• Develop and maintain project documentation related to the business requirements (for example, User requirements, use cases, wireframes, process flows, site maps, etc.)
• Develop and maintain a strong relationship with internal/external team members.
• Identify issues in a project and escalate/manage resolution as required.
• Coordinate and provide support to the business with the process implementation.
• Advocate for client during Sprint cycles to govern workstreams, compliance to requirements, and ensure timelines.
• Assist with organizing UAT structure, testing, goals, and results.
• Provide timely updates and communication to entire project/task team.

Work with our internal project team to:

• Represent the client in all aspects of a project.
• Support the team in planning, development, stabilization, and deployment of user requirements to the overall workflow.
• Support the team in identifying potential solutions, roadblocks, and issues.
• Review user requirements with the technical team at the start of the project to ensure they understand the project requirements
• Identify and escalate gaps in the proposed solution to ensure we are meeting all client requirements.
• Check-in with the support development team to answer any questions and help clear roadblocks.
• Perform quality assurance testing on all deliverables before releasing them to the client.
• Provide knowledge transfer and training as needed to assist with the transition to other internal teams.
• Audit and improve internal processes as needed.

Qualifications

Requirements

• Bachelor’s degree or related work experience
• 2+ years experience as a Business Analyst or similar role
• Experience using Jira or equivalent software planning system
• Assess, research, analyze and document sponsor/stakeholder/requester needs
• Knowledge and experience with Salesforce
• General understanding of Sprint organization and planning
• Develop and maintain project documentation related to the business requirements (for example, User requirements, use cases, wireframes, process flows, modeling, etc.)
• Experience in process design, including developing and executing process improvements
• Experience with Bullhorn, NetSuite, UKG, Marketo a plus

Other Requirements:

• Project Management experience and knowledge desired
• Experience in eDiscovery not required but preferred
• Experience and knowledge with coding and SQL queries a plus
• Knowledge of software development life cycle (SDLC) methodologies; programming logic and work-flow concepts; and test planning, coordination and execution

Consilio’s True North Values

• Client Experience | Listen for the “why”. Clearly define success. Be accountable. Go the extra distance to create moments that matter.

• Collaboration | Treat everyone with respect. Welcome diverse views. Partner across geography, generations, and teams. Rally around final decisions.

• Innovation | Always be curious (ABC). Challenge the status quo. Experiment and fail forward. Build for the future.

• Grit | Focus on what matters. Work with passion and persistence. Think like an owner. Deliver results you’re proud of.

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.