Job Description

Location: Queens County,New York,United States

We are seeking a Business Systems Analyst specializing in Digital Workplace Management (Microsoft 365) to join our IT Operations & Services team and support the continued enhancement of collaboration, communication, and productivity across our corporate and retail operations. This role is responsible for driving the adoption, governance, and effective utilization of Microsoft 365 technologies, including Microsoft Teams, SharePoint, OneDrive, Outlook, Exchange Online, and related collaboration tools.

As part of the IT Operations & Services team, the BSA, Digital Workplace Specialist will partner closely with Infrastructure Engineering, Information Security, HR, and cross-functional business stakeholders to identify business needs, establish best practices, and implement standardized solutions that enhance the employee digital workplace experience. The role will focus on user adoption, training, and continuous improvement while supporting the organization's broader digital transformation initiatives. In addition, this position will contribute to general IT support and incident management activities to ensure effective technology services across the organization.

Responsibilities:

Drive Microsoft 365 Adoption & Productivity

• Champion the effective use of Microsoft Teams, SharePoint Online, OneDrive, Outlook, Exchange Online, and other Microsoft 365 services.
• Identify opportunities to improve collaboration, communication, and productivity across the business.
• Help departments adopt standardized and efficient ways of working using existing technology capabilities.
• Act as an internal consultant for workplace productivity and collaboration solutions.

Establish Best Practices & Governance

• Develop and maintain standards for:
• Support the adoption of information governance and data protection practices, including document classification and sensitivity labeling.
• Partner with security and compliance teams to ensure collaboration solutions align with company policies

Analyze Business Needs & Design Solutions

• Gather requirements from business stakeholders, corporate teams, retail locations, and external partners.
• Map and improve business processes using Microsoft 365 capabilities.
• Recommend scalable, user-friendly solutions that improve efficiency and collaboration.
• Translate business requirements into actionable recommendations for engineering and operations teams.

Create Training & Documentation

• Develop onboarding materials and digital workplace guides for new employees.
• Create knowledge articles, best-practice documents, FAQs, and training content.
• Deliver workshops, presentations, and awareness sessions to improve user capabilities.
• Promote new features and functionality available across the Microsoft ecosystem.

Collaborate Across the Organization

• Work closely with IT Infrastructure, Security, Operations, HR, and business leaders.
• Help define governance standards, policies, and user experience improvements.
• Serve as a trusted advisor for collaboration and productivity initiatives.

Qualifications:

• Minimum of 5 years of experience in Microsoft 365, digital workplace technologies, collaboration platforms, business analysis, change management, or user adoption initiatives.
• Strong knowledge of Microsoft 365 applications and collaboration tools, including Microsoft Teams, SharePoint Online, OneDrive for Business, Outlook, Exchange Online, and Microsoft 365 Groups.
• Experience gathering and analyzing business requirements and translating them into practical technology solutions that improve operational efficiency and the employee experience.
• Demonstrated experience developing end-user documentation, training materials, process guides, and user adoption programs.
• Understanding of document management, collaboration workflows, information governance, sensitivity labels, data protection practices, and external collaboration and guest access.
• Experience working within IT Service Management (ITSM) frameworks and ITIL practices, including incident, request, problem, and change management, utilizing platforms such as ServiceNow or Matrix42.
• Strong analytical, problem-solving, and organizational skills, with the ability to identify process improvement opportunities, implement standardized solutions, and drive initiatives and best practices.
• Excellent verbal and written communication, interpersonal, and stakeholder management skills, with the ability to simplify technical concepts for non-technical audiences, collaborate effectively across business and technical teams, and influence stakeholders at all levels.
• Working knowledge of Microsoft Purview, Power Automate, Microsoft Copilot, and Microsoft Viva Suite preferred.
• Familiarity with established change management methodologies and experience supporting organizational technology adoption initiatives preferred.
• ITIL 4 Foundation certification preferred.

SALARY RANGE: $90,000 - $120,000/year

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

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