Job Description

Compensation Pay Range:

$41.93-$50.97

Please Note: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub.

To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received.

Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.

CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system.

Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

The Business Systems Analyst implements and ensures ongoing improvement of the software applications forming CHEO’s Information Systems; provides ongoing support to users; develops, creates, and maintains project and system related documentation; supports the improvement of business processes; and participates in ongoing professional development.

MAIN RESPONSIBILITIES

• Manage system integrations within the architecture of the HR/Finance system and middleware
• Provide support for Workday inbound and outbound integration issues, changes to existing integrations and well as new integrations
• Provide support for incident management and integration monitoring
• Perform routine break/fix support and regression testing and support the inbound/outbound interfaces to the system and middleware
• Ensure accuracy and integrity of data and applications through analysis, coding, clear documentation and problem resolution
• Analyze and translate functional specifications and change requests into technical specifications
• Ensure integrations function as designed based on functional and technical requirements
• Consult with business and technical teams about interface design and maintenance; collaborate with other technical leads on design decisions
• Design and develop interfaces and conduct unit and integration tests
• Understand and follow Data Governance and ensure attention to data quality
• Understand and follow defined integration/development standards and best practices
• Understand and ensure security and data privacy standards
• Configure, maintain and advise on security within Workday application. This includes domain security policies, roles, and role assignments
• Coordinate with vendors to understand new technology scope and association with new functionality and security
• Develop and maintain awareness of divisional and data security and comply with policies and procedures
• Participate in report reviews, including understanding and ensuring security and data privacy standards
• Stay updated on new security features within the application’s future roadmap, and implement where possible
• Perform audits on system roles and access logs to ensure accuracy
• Demonstrate proof of security controls during internal and external audits
• Demonstrate leadership and excellence by actively participating in user groups. Share best practices with colleagues in other hospitals.
• Maintain up-to-date knowledge of current hospital policies, practices, and procedures.
• Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.
• Perform other related duties as assigned by supervisor

QUALIFICATIONS

• Criminal Record Check (CRC) (Essential)
• College Diploma or University Degree in Business or Computer Science program and/or experience and formal training combined with demonstrated performance (Essential)
• Minimum of 2 years of relevant experience (Essential)
• Comprehensively use computer technology and equipment (Essential)
• Take steps to ensure timely completion of tasks by adjusting priorities as required (Essential)
• Communicate effectively and concisely, both orally and in writing (Essential)
• Deal effectively with internal and external customers (Essential)
• Advanced knowledge of Workday Integration and Security including Workday Pro certifications (Preferred)
• Advanced knowledge of Microsoft Office Applications (Word, Excel, Outlook, Teams, PowerPoint) (Essential)
• Bilingualism (French/English) (Preferred)

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

We thank all those who apply, however, only those to be interviewed will be contacted.