As a Senior Salesforce CPQ and Billing Business Systems Analyst, you will help design the implementation, enhancement and optimization of our Salesforce platform to support our business operations. You will be reporting to Sr. Manager, Business Technology. You will work with operational leaders, program managers, system architects, and developers to achieve platform stability and scalable growth. You will have fun and have drive business results.
Own end-to-end optimization of Salesforce CPQ & Billing workflows, driving measurable improvements in automation, accuracy, and sales cycle efficiency.
Translate complex business models (pricing, bundling, subscription, amendments, renewals) into scalable CPQ architecture.
Lead requirements definition with Sales, Finance, RevOps, Marketing, and Engineering to ensure alignment to measurable business outcomes.
Design and deliver declarative and configuration-based solutions within Salesforce CPQ & Billing while ensuring system scalability and data integrity.
Reduce technical debt and manual workarounds by identifying automation opportunities across QTC processes.
Improve reporting fidelity and executive visibility by enhancing Salesforce data models and dashboards.
Lead structured UAT with clear success criteria, measurable acceptance standards, and risk mitigation plans.
Evaluate and recommend platform enhancements, integrations, or architectural improvements that increase system performance and user experience.
Ensure changes account for downstream system impacts across ERP, billing, provisioning, and analytics ecosystems.
Produce high-quality documentation that improves long-term maintainability and system clarity.
Raise quality standards in user story creation, acceptance criteria, and solution validation.
This role operates beyond traditional business analysis and requires a strategic systems thinker capable of driving business transformation through technology, process excellence, and cross-functional leadership.
This role operates beyond traditional business analysis and requires a strategic systems thinker capable of driving business transformation through technology, process excellence, and cross-functional leadership.
This role is expected to lead the practical adoption of AI within the Quote-to-Cash domain, identifying opportunities where AI can create measurable business value while maintaining strong governance and operational controls.
Within 12 months, this role will have:
Reduced quote cycle time by measurable percentage through automation and configuration improvements.
Increased automated pricing and approval coverage, reducing manual intervention.
Reduced CPQ-related production defects and billing discrepancies.
Delivered scalable support for new pricing models or product launches without major rework.
Improved data quality and reporting accuracy for revenue and pipeline forecasting.
Documented and simplified at least one high-complexity CPQ process that previously created operational risk.
Elevated requirement rigor and UAT quality across stakeholders.
Success is defined by measurable operational improvement, not system activity.
AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.
You’ll bring experience using AI and AI-related technologies, ready to thrive here.
You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
We’re defining the relationship between tax and tech.
We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.
We’re An Equal Opportunity Employer
Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.
Avalara is the agentic AI platform for global tax and compliance.
For over two decades, we’ve built one of the most expansive libraries of tax content and integrations in the industry. We process more than 54 billion transactions annually and support 200,000+ direct and indirect customers globally.
Our purpose-built agents automate end-to-end compliance with precision: tax calculations, return filings, exemption certificate management, and beyond.
Learn more at Avalara.com.
