Job Description

About Us

Integrity360 is a leading independent cybersecurity and PCI specialist operating across Europe, Africa, the Caribbean, and North America. The company has office locations in Ireland, the UK, Bulgaria, Italy, Sweden, Spain, Lithuania, Ukraine, Africa, the Caribbean, and Canada, supported by six Security Operations Centres (SOCs) located in Dublin, Sofia, Madrid, Stockholm, Rome, and Cape Town.

With over 780 employees, including more than 585 dedicated cybersecurity professionals, Integrity360 delivers a full suite of professional, support, and managed security services. These span the complete cyber risk lifecycle, from identification and prevention to detection, response, and recovery. Integrity360 supports over 3000 mid-market and enterprise organisations across sectors including financial services, insurance, government, healthcare, retail, telecommunications, and utilities.

At Integrity360, people come first. We invest heavily in learning, development and progression, fostering a dynamic culture where innovation, collaboration and continuous growth are at the heart of what we do. If you're ready to take your cyber security career to the next level, we’d love to hear from you.

Role Context

You will join Integrity360’s MIS team and will be reporting to the Business Systems Team Lead.

The role will be responsible for:

• Day-to-day case management and system break fix.
• Supporting system users in adoption and maximizing benefits of the system.
• Development works for multiple ongoing upgrade projects (Scrum).
• Systems migrations and integrations (due to company acquisitions (M&A)).
• Management and maintenance of the Integrity360’s core tools:
  • Salesforce CRM.
  • Salesforce CPQ.
  • Account Engagement (Pardot).
  • Certinia (Financial Force) Professional Service Management (PSA).
  • Certinia (Financial Force) Accounting (FFA).
  • Wrike (Project Management).

• The role will be the subject matter expert for reporting on all core tools.

What you will be responsible for

• Case Management
  • Quickly resolve users’ system issues.
  • Answer users’ system queries.
  • Document case resolution details for future case diagnosis.
  • Perform technical investigations around recurring issues.
• User Management
  • Setup of new users / deactivation of leavers.
  • Profile and system permissions config.
  • Data sharing and role management.
• System Upgrades / Implementations
  • Support the project lifecycle for ongoing projects including:
    • Requirements elicitation and validation.
    • Solution design and build.
    • Implementation, testing and deployment of configuration updates.
    • Project communications and stakeholder management.

• Management Support
  • Interacting with stakeholders and departmental management to regularly assess process efficiencies and deliverables, and to identify and implement improvements identified.

What experience will you require?

• Deep experience with Salesforce (declarative)(required).
• Exposure to coding (desired).
• FinancialForce ERP (or other cloud-based ERP systems) (desired).
• CPQ (desired).
• Account Engagement (desired).
• Experience with reporting & presentation skills.
• Excellent interpersonal and communication skills, both verbal and written.
• Experience with collating and analyzing data, and extracting insights from data.

.

Qualifications

• Salesforce Admin certification (required).
• Further SFDC certs (desired).
• Certinia (Financialforce), CPQ, Account Engagement (Pardot) certification (desired).
• Educated to degree level desirable in Finance, Business, IT or a related field (desired).