Ocean Spray is hiring for a(n) Business Systems Analyst – Order to Cash (OTC)! We’re a team of farmers, thinkers, creators, and doers. Whatever your title, whatever your role — it always comes back to this: we’re a farmer-owned co-op where everyone rolls up their sleeves to get the job done. Three maverick farmers started it all — and we’ve been making our own way ever since.
Position Location: We're all about flexibility. This will be a remote role based out of our corporate headquarters in Lakeville, MA. We are open to remote candidates.
The BSA is responsible for analyzing and improving business processes and systems. The BSA will assist with the design, development and deployment of optimized, integrated, automated solutions, specifically related to our Supply Chain functions across Order-to-Cash processes like Customer Master, Order Management, Pricing, Billing, Shipping and Invoicing to enhance organizational efficiency and effectiveness. The BSA will also collaborate with IT teams to implement solutions, conduct testing, and ensure successful deployment. Key responsibilities include identifying areas for improvement, developing process models, and providing ongoing support and training to users.
This role will be the functional expert in SAP S/4HANA SD/OTC and a critical component of our SAP Delivery Solution Team, working with key business stakeholders and product teams to prioritize and deliver enhancements, projects and enable capabilities that provide value to the cooperative. The BSA will also work closely with the Application support team to resolve day-to-day support tickets and ensure the operational health of the system. As such the role requires keen attention to detail. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system
A Day in the Life...
• Collaborate with business stakeholders, product owners, SAP developmentand integrationteams, data governance, and subject matter experts to gather requirements,designand deliver implementations and enhancements withinSAP S/4HANA SD/OTC
• Work with the business and product partners from cross-functional initiatives to support the business processes related toOrder-to-Cashandidentifyopportunities for productivity, efficiency, and growth enabled by tech solutions
• Accountable formaintainingSAP BTPintegrations withdifferentSAPS/4HANA SD/OTCprocesses,supportingecosystemsand overseeing, monitoring and closelyworking with 3rd party offshore support teams and/or Vendor support teams
• Document and diagram existing system and business processes andanalyze formore efficient methods
• Translate functional business requirements into technicalrequirements workingwithin an agile team
• Collaborate within an agile team to perform cost-benefit and return on investment analyses for proposed enhancements and projects to aid management in making implementation decisions
• Coordinate and perform use case tests, end-userreviewsand post-implementation support
• Deliver orientation and training to end users for new capabilities, enhancements and projects including writing documentation
• Provide production support, RCAand research application incidents working with developers, end-users, and the Application support team
• Assist in prioritizing break/fix and enhancement requests with product managers, business leads, and Application support team to ensure delivery of prioritized requests in a timely manner
What We Are Looking For:
Required
• Proven experience as aFunctional consultant orBusiness Systems Analyst or similar role overseeing the design, development, and implementation of software and solutions
•Functional andTechnical knowledge ofSAP S/4HANA SD/OTCrequired
•Understanding of Order-to-Cash business processes including order management, pricing, billing,shippingand customer invoicing
•Proficiencyin business process modeling and documentation tools
• Knowledge of software development lifecycle (SDLC), Agileand project management methodologies.
• Strong analytical and problem-solving skills.
• Excellent written and oral communication skills
• Excellent listening and interpersonal skills
• Ability to communicate ideas in both technical and user-friendly language
• Ability to take ownership of issues through resolution, including coordination, follow-up, communication, and documentation across cross-functional teams
• Demonstrated ability to manage multiple priorities in a fast-paced support and project environment
•Ability to work independently while escalating risks and issues appropriately
• Eagerness and willingness to learn new concepts, technologies, processes, and business capabilities
Preferred
• 3+ years of functional SAP experience inSAP S/4HANA SD/OTC, ideally in a CPG/Manufacturing business
• Understanding of Advanced intercompany Sales processes, Rebate and Settlement management,and Available-to-Promise (ATP/aATP) capabilities preferred
•Experience supporting SAP IDoc-based integrations, including monitoring, reprocessing, and issue resolutiona plus
• Knowledge of APIs and other integration methodologies
• Enhancement & production management experience
• Experience working in a team-oriented, collaborative environment
Education:
Bachelor's or University Degree (Required)
Work Experience:
At least 3 Years of Experience
Annual Salary:
$71,500 - $98,340
The base salary range information above serves as a guideline of the position’s typical hiring range. We value and appreciate what makes you unique and will consider a variety of factors when determining an offer. These factors include, but are not limited to, your skills and experience, external and internal benchmarks, as well as overall company considerations. Certain positions may be eligible for short-term and long-term incentive rewards. We also offer a competitive and comprehensive benefits program that supports all aspects of your health and well-being.
Benefits:
Complete insurance package on Day-1 that includes a plethora of health and wellness programs
Health, Dental and Vision insurance
Health savings account
Flexible spending account
Life and accident insurance
Employee assistance program
Telehealth services
1:1 health coaching
Supportive benefits for all the stages of your life
401(k) with up to 6% Company matching; additional potential discretionary match at year-end
Short-Term Incentive/Performance bonuses
Flexible scheduling options
Vacation pay, up to three weeks of time (pro-rated for your first year of employment)
Holiday pay for 12 holidays
Career development and growth opportunities
Tuition/Education assistance programs
Access to LinkedIn Learning
Scholarship programs for children of employees
Parental leave
Bright Horizons Family Solutions – Back-up care, tutoring, etc.
Adoption assistance
Bereavement leave
Up to $300 fitness reimbursement
Up to $300 massage reimbursement
Employee appreciation events
Employee discounts
Charitable giving
Who We Are:
You might have our iconic cranberry juice in your fridge or have gotten into heated holiday debate about what’s better - canned or fresh cranberry sauce. But did you know that the hardworking people growing the superfruit in our products are 700 family farmers that own our cooperative? They entrust us with what is most precious to them to create new and innovative products that will delight consumers and grow this beloved brand today and into the future.
Team members, farmers, consumers and communities alike--we value what makes us unique and strive to connect our farms to families for a better life by living our values:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Ocean Spray is a vibrant agricultural cooperative owned by more than 700 cranberry farmers in the United States, Canada and Chile who have helped preserve the family farming way of life for generations. Formed in 1930, Ocean Spray is now the world’s leading producer of cranberry juices, juice drinks and dried cranberries and is the best-selling brand in the bottled juice category. The cooperative’s cranberries are currently featured in more than a thousand great-tasting, good-for-you products in roughly 100 countries worldwide. With approximately 2,000 team members and nearly 20 cranberry receiving and processing facilities worldwide, Ocean Spray is committed to managing our business in a way that respects and cares for our communities, team members and the environment. For more information about our family-farmer owned cooperative, visit www.oceanspray.com.
For close to 90 years, Ocean Spray, its family-farmer owners, and our team members have had a long-standing passion for health, taste and authenticity in all our products. The innovative, entrepreneurial spirit of our founders remains rooted in our cooperative's culture and our commitment to be a farm-to-family, health and wellness company. Our north star is our purpose: connecting our farms to families for a better life.
