What You Can Expect

How You'll Create Impact

• Serve as the primary IT point of contact and leader for the Brazil site, ensuring the effective delivery of local IT services in alignment with business priorities and global standards.
• Build strong partnerships with site leadership, functional stakeholders, and regional/global IT teams to understand business needs and translate them into practical technology solutions.
• Lead day-to-day site IT operations, including end-user support coordination, workplace technology, local infrastructure oversight, and service issue escalation management.
• Drive timely resolution of incidents, service requests, and recurring technical issues, ensuring service quality and minimal disruption to business operations.
• Coordinate site technology projects, upgrades, deployments, office moves, and lifecycle activities, while tracking risks, dependencies, timelines, and stakeholder communications.
• Support cybersecurity, data privacy, and compliance requirements by reinforcing corporate policies, local controls, and good IT practices across the site.
• Partner with infrastructure, network, security, application, and service management teams to maintain stable and secure operations for site users and critical business processes.
• Monitor service performance, identify trends, and recommend improvements that enhance user experience, reliability, standardization, and operational efficiency.
• Manage relationships with local vendors and service providers as applicable, ensuring delivery quality, responsiveness, and alignment with company expectations.

What Makes You Stand Out

• Strong leadership presence with the ability to influence, collaborate, and communicate effectively across local, regional, and global stakeholders.
• Solid understanding of IT service delivery, end-user support, infrastructure coordination, and enterprise technology environments.
• Demonstrated problem-solving skills with the ability to assess operational issues, set priorities, and drive resolution in a structured manner.
• Strong customer service orientation and ability to balance business urgency with technical standards and risk considerations.
• Experience coordinating cross-functional initiatives and managing multiple priorities in a dynamic business environment.
• Knowledge of IT controls, cybersecurity awareness, asset management, and service management practices.
• Effective written and verbal communication skills, including the ability to communicate technical topics clearly to non-technical audiences.
• Strong analytical, organizational, and decision-making capabilities.
• Ability to work independently while also operating effectively within a matrixed global organization.
• Cultural awareness and ability to work successfully across diverse teams and functions.

Your Background

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.
• With senior experience in information technology, including experience supporting site or business operations.
• Prior experience in an IT site leadership, infrastructure support leadership, service delivery leadership, or comparable role is preferred.
• Experience working in a regulated industry, manufacturing environment, healthcare company, or similarly complex operational setting is preferred.
• Experience with Microsoft 365, collaboration tools, service management platforms, and standard enterprise workplace technologies is preferred.
• ITIL or other relevant IT certifications are considered a plus
• Fluency in Portuguese is required; English proficiency is strongly preferred to support regional and global collaboration.

Travel Expectations