Job Description

Lead Business Analyst

We are PXC, the UK’s largest provider of wholesale connectivity. Our vision is to be the UK’s #1 wholesale platform, a one-stop shop provider of connectivity, voice, cloud and security underpinned by the UK’s most robust, secure, resilient and reliable network.

Born from the combination of Virtual1 and TalkTalk’s wholesale services and national network business, we operate across our 3 core sites (Salford, London and Skopje, North Macedonia).

Our mission is clear, to be the UK’s best company to work for and best to work with. We believe this success is driven by the power of our employees. We empower our people to become true experts in their field who embody our values every day: we care; we challenge; we commit.

About The Role

In this exciting Lead Business Analyst role, known as Business Systems Analyst Lead here at PXC, you’ll be responsible for our team of Business Analysts and a UX/UI Designer, supporting them with their project and process delivery, as well as their development, such as appraisals and one-to-ones.

As the ideal candidate you’ll be an experienced Lead Business Analyst and team leader, who demonstrates excellent communication skills to all levels of businesses, whilst utilising your experience of delivering as a Business Analyst to help the current team both develop and deliver on the organisational change projects.

Your Responsibilities

• You’ll collaborate with Product Owners, Lead Portal and Salesforce Developers, 1Portal and Salesforce Architects, Quality Assurance teams and various stakeholders across the business to support the team’s delivery of multiple projects and change programmes.

• With our agile framework is fully in place, you'll lead the daily scrums, retrospectives, stakeholder reviews and planning to ensure your team are meeting the overall business objectives.

• You’ll line manage the team, including their one-to-ones, and personal development plans, whilst mentoring where appropriate and ensuring they are supported during their journey with us.

• Whilst facilitating workshops with stakeholders, including senior management, to understand business goals, challenges, requirements, you’ll drive engagement and consensus among stakeholders.

What Will Make You Successful in this Role

Essential

• Experience as a Lead Business Analyst or similar role where you’ve managed, led, and mentored Business Analysts.

• Excellent communication skills, including the ability to talk tech to the business and business to the tech teams.

• Agile and/or Waterfall experience.

Desirable:

• Certification in Business Analysis (e.g., CBAP)

• Telecoms experience.

How we look after our employees

• Our hybrid working policy offers you flexibility to work from home as well as connecting with your colleagues in one of our accessible and collaborative office spaces

• A starting holiday allowance of 25 days* holiday and up to 10 extra days* leave via our holiday purchase scheme

• Flex30, an additional 30 hours* of leave every year for you to use how you wish

• Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus

• Free broadband for all employees plus gifts for major life events such as marriages and births

• Flexible salary sacrifice scheme including dental, gym plus a huge range of shopping and leisure discounts so you can save even more cash
  

(* Days and hours are based on a full-time employee’s working pattern and leave is pro-rated for part-time employee)

At PXC, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.