Job Description

IMPORTANT NOTICE: Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.

Arlington County's Department of Libraries is seeking a Business Systems Analyst II to lead the operations of technology matters as part of the Library’s Technology Unit, supporting the Library’s robust technology needs for the staff and the public. This position reports directly to the Information Technology Program Manager and requires coordination with major stakeholders across the County, including the Department of Technology Services (DTS), which maintains the enterprise-wide services and standards. Other stakeholders include Library vendors, Library staff, Library and departmental upper and middle management, and other department IT leads.

Specific duties include:

• Reviewing, resolving and completing complex IT issues not resolved by the DTS or library vendor;

• Managing, updating and implementing PC configurations for public use using Microsoft Azure’s InTune;

• Using Microsoft Azure and InTune to coordinate and support a fleet of library-specific hardware and software used both by the public and library staff;

• Maintaining and resolving library-related peripherals, audio-visual, network and wireless support;

• Representing unit and department technology needs in enterprise-wide projects and meetings;

• Planning procedural and performing functional testing after patching and upgrades are applied;

• Assisting with requirements for scope of works for library contract agreements;

• Developing system lifecycle documents including detailed functional and technical requirements, detailed design specifications, use cases, and test scenarios to ensure final products meet customer business needs and expectations;

• Maintaining up to date workflows and informational models, as well as user documentation for the supported library systems;

• Developing requirements, managing customer focused messaging, and coordinating with required parties when system enhancements, patches or customizations need to be developed.

The ideal candidate will have the following:

• Experience in the management of smaller projects or as a team leader on larger projects with major stakeholders, both technical and non-technical;

• Ability to demonstrate various forms of written and oral communication to gather information about business needs, generate reports and communicate with various levels of the organization;

• Understanding of DNS and DHCP IP protocols;

• Experience managing and implementing all phases of systems development lifecycle; and

• Demonstrated experience leading a team and completing technology projects from start to finish.

Minimum Requirements

• Bachelor's degree in Computer Science, Information Systems Management, Mathematics, or a related field; and

• Some experience in analysis of business requirements especially related to the use of automated technology, some of which included experience in the management of smaller projects or as a team leader on larger projects.

Substitution: Additional qualifying experience may substitute for the education requirement on a year for year basis.

Desirable: Preference will be given to applicants with experience in one or more of the following:

• Extensive experience with Microsoft Azure and InTune;

• Windows 11, Windows server 2022 and SQL server 2019+;

• Familiarity with integrated library systems (especially Koha) and library technology environment, including use of library specific software (Faronics Deep Freeze);

• Knowledge of SQL, especially writing reports and queries to extract data when requested, and PowerShell scripting or similar, Win32 app management; and/or

• Apple products (iPads, Macbooks) and Chromebooks

Special Requirements

Background Check: A pre-employment criminal records check will be conducted. It will include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You will be required to sign a release authorizing the County to obtain your background information.

Driver’s License: Possession of, or ability to obtain by the time of appointment, a valid motor vehicle operator's license from the applicant's place of residence and the applicant must authorize Arlington County to obtain, or the applicant must provide a copy of the applicant's official state/district driving record. Any offer of employment will be contingent upon a favorable review of the applicant's driving record.

Please complete each section of the application including the supplemental questions. Your responses to the supplemental questions are required because they provide us with specific information necessary to evaluate your qualifications for this position. These responses are considered part of the selection process. A resume may be attached; however, it will not substitute for a completed application. Incomplete applications will not be considered. Please do not write "see resume" as a response to the questions.

Ability to lift 30-70 pounds.

Additional Information

Location and work hours: Central Library, 1015 N. Quincy Street. Full-time, 40 hours per week to include some evening and weekend work. Actual work schedule is determined by the needs of the unit with occasional off-hour requirements. This position requires traveling to other locations (total of 11) to complete support work as needed.

The pay range listed above is effective July 1, 2026.

This position is eligible for County government employee benefits that include health, dental, vacation and sick leave, commuter transportation subsidies, tuition reimbursement, as well as a generous retirement plan.

For more information on Arlington County’s generous benefits and retirement plan, click here

Arlington County is committed to advancing diversity, equity, access, and inclusion across all our services, activities, and programs. Learn more about our commitment

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