Job Description

• Assigns and escalates bugs to Product Owners 
• Engages with end‐users to validate updates.  
• Collaborates with Product Owners in agile environment to meet project deadlines 
• Facilitates deployments and automates test procedures in both QA and production environments. 
• Provides technical assistance; writes and maintains user documentation and trains and supports users. 
• Prepares technical support by collecting, analyzing, and summarizing information and trends. 
• Serves as subject matter expert for business-critical applications and be able to identify and troubleshoot issues quickly 
• Collaborates with Agile Scrum development teams to identify and resolve production issues. 
• Provides valuable feedback to Agile Scrum Product Owners on application improvements 
• Monitors/follows up with Agile Scrum team Product Owners on backlog item status 
• Cross-training next level of support on application and business workflows 
• Participates in testing and de-bugging during pre-deployment and post-deployment stages. 
• Creates and executes automated test cases based upon project requirements. 
• Participates in daily Scrum team meetings with developers and product owners to discuss project goals and statuses. 
• Implements agile practices of iterative development, TDD, continuous integration, and continuous deployment 
• Participates in ongoing development, patching, and updating of released products through use of Agile process. 
• Performs other related duties and projects as business needs require at direction of management. 

•        Bachelor’s degree in Computer Science or Engineering; Master’s degree a plus. 
•        Minimum two (2) years experience in Applications Support, QA testing, or Software Development.