Job Description

The Business Systems Analyst (BSA), CIAM plays a critical role in enabling secure, scalable, and high‑quality customer identity experiences across IDEXX’s customer‑facing platforms.

This role partners closely with Product, Engineering, Platform, and Information Security teams to translate CIAM strategy and architecture into clear, detailed, and testable system requirements, while also establishing and owning quality practices across the delivery lifecycle.

This position blends deep systems analysis expertise with a hands‑on Quality Engineering (QE) mindset, ensuring CIAM solutions are not only well designed, but also thoroughly validated, resilient, and production‑ready.

In this role you will -

• Perform detailed systems analysis for CIAM capabilities including authentication, authorization, onboarding, self-service, and customer administrator workflows
• Translate CIAM architecture and security requirements into clear epics, features, user stories, and acceptance criteria consumable by engineering teams
• Document functional and non-functional requirements, integrations, dependencies, data flows, and system interactions using appropriate artifacts (user stories, workflows, diagrams, and business rules)
• Serve as the primary liaison between business stakeholders, Product, Engineering, Platform, and Information Security teams to ensure shared understanding and feasibility of solutions
• Quality Engineering & Validation
• Own quality considerations from requirements through release, ensuring CIAM solutions are testable, measurable, and aligned with security and operational expectations
• Define and document acceptance criteria, edge cases, negative scenarios, and non-happy path behaviors for CIAM capabilities
• Partner with engineers and QE resources to support test strategy development, including functional, integration, regression, and security-related testing
• Validate delivered functionality against requirements and workflows, identifying gaps, risks, or defects early and driving them to resolution
• Support root cause analysis of defects and production issues, partnering with teams to prevent recurrence through improved requirements or controls
• Cross-Team Coordination & Delivery Support
• Participate in system delivery teams as a CIAM subject matter expert, supporting backlog refinement, sprint planning, and release readiness activities
• Assess downstream impacts of CIAM changes on consuming applications, customer experience, and operational processes
• Communicate technical constraints, sequencing risks, and tradeoffs clearly to stakeholders
• Support onboarding and adoption of CIAM capabilities by partner product teams through documentation, consultation, and issue triage
• Process, Controls & Continuous Improvement
• Analyze existing CIAM-related processes and controls to identify gaps, risks, and opportunities for improvement
• Contribute to standardization of CIAM integration patterns, documentation, and best practices
• Continuously refine requirements and quality practices based on production learnings, stakeholder feedback, and evolving security standards

Required Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• 5+ years of experience as a Business Systems Analyst, Systems Analyst, or similar role supporting complex, integrated systems
• Strong experience translating business and technical needs into detailed system requirements and documentation
• Demonstrated ability to think end-to-end across systems, workflows, and user experiences
• Excellent communication skills with both technical and non-technical audiences
• Strong analytical, problem-solving, and root cause analysis skills
• Preferred Qualifications
• Experience with CIAM, IAM, or identity-adjacent platforms (SSO, MFA, federation, role-based access)
• Experience supporting customer-facing or enterprise shared services platforms
• Familiarity with Quality Engineering practices, testing automation, test strategy development, or hands-on validation activities
• Experience working in regulated, high-availability, or security-sensitive environments
• Strong process mapping and diagramming skills (e.g., Lucidchart, Visio)
• What Success Looks Like
• CIAM requirements are clear, complete, and consistently understood by delivery teams
• CIAM capabilities are delivered with high quality, minimal rework, and strong operational readiness
• Defects and production issues decrease due to improved requirements, testing, and controls
• Product and engineering teams can integrate CIAM services with confidence and minimal friction
• Customer and administrator identity experiences improve measurably across platforms

Why IDEXX?

We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.