Job Description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Requirement: Business System Analyst - AEM

We are looking for an AEM Agile Delivery Business Systems Analyst who can support Agile delivery, business analysis, project coordination, stakeholder communication, documentation, and cross-team execution for AEM and digital platform initiatives.

This role will act as a bridge between business stakeholders, development teams, QA, vendors, InfoSec, compliance, and leadership to ensure requirements are clearly captured, delivery is tracked, and work progresses without delays.

Key Responsibilities

• Lead Agile ceremonies including daily scrums, backlog grooming, sprint planning, and delivery follow-ups.
• Manage Azure DevOps boards, user stories, tasks, defects, risks, dependencies, and sprint artifacts.
• Gather business requirements and translate them into user stories, acceptance criteria, functional specifications, and process flows.
• Coordinate with business owners, developers, QA teams, vendors, API teams, UX, InfoSec, and compliance teams.
• Track milestones, blockers, risks, dependencies, action items, and deliverables until closure.
• Facilitate meetings, prepare agendas, capture meeting notes, document decisions, and follow up on open items.
• Support UAT coordination and validate delivered solutions against business requirements.
• Ensure required project artifacts are created and maintained, including scope documents, API specifications, architecture diagrams, requirements documents, and status reports.
• Support vendor coordination, vulnerability remediation tracking, risk assessments, and compliance-related follow-ups.
• Maintain clear documentation in Azure DevOps, SharePoint, Confluence, or similar tools.
• Prepare project status updates for leadership covering progress, risks, blockers, and next steps.
  

Required Skills

• Strong experience in Agile delivery coordination, business analysis, or project coordination.
• Hands-on experience with Azure DevOps or similar Agile tracking tools.
• Ability to write clear user stories, acceptance criteria, functional specifications, and meeting summaries.
• Strong stakeholder management and communication skills.
• Ability to coordinate across business, development, QA, vendor, security, and compliance teams.
• Strong follow-up discipline with the ability to drive action items to closure.
• Ability to manage multiple parallel workstreams.
• Basic technical understanding of APIs, integrations, CMS platforms, and system dependencies.
• Strong documentation, organization, planning, and reporting skills.
  

Preferred Skills

• Experience working on Adobe Experience Manager projects.
• Understanding of AEM Sites, Assets, Forms, workflows, components, templates, publishing, and content authoring.
• Experience with SaaS platforms, vendor coordination, InfoSec reviews, and compliance tracking.
• Familiarity with PI planning, release governance, UAT, and enterprise delivery processes.
• Experience working with distributed or global teams.

Experience

• 5+ years of experience in business analysis, Agile delivery coordination, project coordination, or digital project delivery.
• 2+ years of experience in CMS, AEM, MarTech, SaaS, or enterprise web platform projects preferred.

Key Tools

• Azure DevOps
• Jira / Confluence / SharePoint
• Microsoft Excel / PowerPoint
• Miro / Visio / Lucidchart / Figma
• Adobe Experience Manager knowledge preferred

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.