Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
The Business Systems Analyst works with the assigned Technical Product Manager and business units to effectively documents and implements operational improvement opportunities either through analysis of existing processes or a review of desired process improvements and/or automation.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions. The qualified candidate must have:
Competencies: To perform the job successfully, an individual should demonstrate the following:
Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events.
Business Ethics - Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form.
Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method .
Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations.
Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
Dependability - Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.
Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.
Education/Experience: High school diploma or general education degree (GED) required. Up to 5 years' related experience and/or training required with residential loan servicing experience and product management experience preferably in the areas of default loan servicing is preferred. Requires basic understanding of systems development lifecycle methodologies, XML, and modern technical architecture.
Language Ability: Ability to read and comprehend complex instructions, detailed correspondence, and memos.
Ability to write complex correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and leaders of the organization.
Mathematical Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed written or oral instructions with minimal supervision. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills: Working knowledge of and experience with Microsoft Office (Word, Excel, Visio and Outlook).
Previous experience with Sagent Loanserv and/or Black Knight MSP, IM, and PM strongly preferred. Additionally, a beginner to intermediate working knowledge of XML, and an ability to extract and analyze data using beginner to intermediate SQL query statements.
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
Founded in 2007, Selene was created to provide loan resolution strategies for distressed mortgage investment portfolios. We have evolved to offer capacity and scalability to service all types of residential mortgage loans from performing loans (current, re-performing and new originations) to non-performing loans requiring high-touch, complex special servicing. We are an approved servicer for FHLMC, FNMA, GNMA, VA and USDA. Selene is also only one of two GNMA single-family master servicers and approved sub-servicers in the industry. Selene’s diverse client list includes large banks, small to mid-tier investors, REITS, private equity and hedge funds as well as GSEs and government agencies.
Selene’s reputation is built around the principles of successful loss mitigation strategies, proprietary technology and individualized client management.
Selene has a national footprint with offices in Jacksonville, FL; Dallas, TX; and Salt Lake City, UT.
