Job Description

COMPANY OVERVIEW

Jackson Family Wines is much more than a family-owned wine company. We're risk-taking innovators with a strong belief that quality is paramount. We're always on the lookout for top talent -- individuals who possess a strong work ethic, commitment to quality and share our beliefs in healthy lands and a healthy community.

POSITION SUMMARY

As part of the Production Systems team, the Business Systems Analyst will partner with vineyard management, wine making and wine production business areas to define, deliver, and support technology solutions that align with department goals and business strategy. This role will serve as the primary analyst for our Laboratory Information Management System (LIMS) and will also contribute to other systems and projects. The analyst will collaborate with stakeholders, developers, other business systems analysts, vendors, and the broader IT team across requirements, solution delivery, testing, adoption, and production support. A strong candidate will be an analytical thinker, a natural problem solver, an excellent communicator, and someone who takes pride in delivering high-quality work.

ESSENTIAL FUNCTIONS/DUTIES:

• Manages projects from initiation through implementation, including gathering and documenting business requirements, coordinating user acceptance testing, supporting solution design, plus release management and user adoption.
• Documents current-state and future-state business processes, performs gap and root-cause analysis, and evaluates upstream and downstream impacts across applications, integrations, data, and operating procedures.
• Acts as the subject matter expert and representative for business users, ensuring that application performance and functionality support defined business-process needs.
• Collects feedback from users on application performance and manages moderately complex configurations and resolution of technical issues.
• Provide production support for LIMS and related production systems, including instrument integrations, triage, troubleshooting, root cause analysis, and vendor escalations.
• Ensures overall product quality by developing test plans and scripts and performing detailed functional, regression, integration, and upgrade testing for complex use cases, patches, and releases.
• Monitors system performance and coordinates resolution of identified issues.
• Participates in product management alignment to business capability strategy, business adoption, technology roadmap, system architecture and integration, including integrations between LIMS, the winery production system, and lab instruments.
• Leads medium to large departmental and enterprise projects, including support of LIMS modernization and replacement efforts.
• Identify and implement opportunities to utilize AI and automation technologies to drive operational efficiencies, improve decision-making, and accelerate business value across IT services and processes.
• Participates in and provides after-hours escalated support as needed, including during harvest.

JOB REQUIREMENTS:

Essential Skills, Experience, and Education

• Bachelor's degree in business, computer science or related field, plus 3 years relevant work experience; or 3 years of work experience with Laboratory Information Systems and Winery production related systems; or 5 years equivalent work experience.
• Proficient at functional business process reengineering and ability to translate business processes into technology solutions.
• Demonstrated ability to identify and drive innovative opportunities with customers, peers, and vendors to improve company efficiency and effectiveness.
• Experience leading medium to large complex enterprise application projects across all aspects of the software development life cycle.
• Leads peers and teams with a positive attitude of encouragement.
• Strong relationship-building and influencing skills, with the ability to collaborate with customers and peers to design acceptable solutions.
• Strong communicator both written and verbal. Ability to communicate effectively under high-pressure situations with leadership and team members.
• Strong facilitator of meetings and teams, and medium-size audience speaker.
• Strong planning, organizational, problem solving and analytical skills.
• Participates in and provides after-hours and weekend escalated support as part of a rotating schedule and as needed.

WORK LOCATION:

• This position is onsite at our Santa Rosa, CA offices.
• Travel between facilities is a requirement of the role.

WAGE TRANSPARENCY: The base pay for this role ranges from $37.75 - $57.81 per hour. Compensation will be determined by candidate experience, skills, and location.

BENEFITS:

• Health Benefits – Medical, Dental, Vision, Disability & Life insurance
• 401k with employer match
• Generous time off including vacation, holidays, and paid health time
• Paid volunteer time
• Learning & Development opportunities
• Modern Health virtual mental health & coaching visits
• Wine discounts!

Jackson Family Wines is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are based on merit and business needs.