Job Description

The ideal candidate is a versatile business analyst who can work across multiple functional areas, quickly learn new products and processes, and balance strategic business analysis with hands-on application and production support. This is an opportunity for someone who enjoys wearing multiple hats, working with a variety of stakeholders and vendors, and supporting both established and evolving

WHAT WE CAN OFFER YOU:

• Business Systems Analyst I: $25.50 - $28.00, plus annual bonus opportunity.
• Business Systems Analyst II: $58,800 - $68,000, plus annual bonus opportunity.
• Business Systems Analyst III: $68,000 - $80,000, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Provide day-to-day production support for Dental OR Employee Assistant Program applications, including troubleshooting and resolving system issues.
• Work with IS, vendors, and business users to ensure timely resolution of system incidents.
• Documentation: Recurring system issues then identify and implement long-term resolutions.
• Provide training and guidance to end-users on system functionalities and best practices.
• Track and analyze production support trends: Identifying patterns and areas for improvement to reduce recurring incidents.
• Testing & Implementation: Develop test scenarios and test cases based on business and functional requirements. Participate in system, integration, regression and user acceptance testing.
• Vendor & Operational Management: Track issues, requirements, deliverables, and operational activities. Help establish and improve processes in areas that may be evolving or less mature.

EAP Application Support:

• Serve as a business and application resource for EAP-related systems and processes.
• Develop and maintain knowledge of EAP products, workflows, and business operations.
• Support EAP application enhancements, system changes, testing, implementations, and production issues.
• Partner with internal teams and external vendors to investigate and resolve application issues.
• Assist with requirements and operational planning related to EAP services and outsourced capabilities.

Dental & Provider Data Management:

• Support Dental applications and related business processes.
• Perform and support provider data management, including provider updates and maintenance.
• Support fee schedule updates, processing files, production updates, and application maintenance.
• Research and resolve data discrepancies and application issues.

WHAT YOU’LL BRING:

• 2-3 years of experience in a Business Systems Analyst, Business Analyst, Application Analyst, or similar role, supporting an Employee Assistant Program or Dental Applications.
• Strong experience gathering, analyzing, and documenting business requirements. Along with experience in creating functional requirements and supporting application testing.
• Experience supporting applications in a production environment.
• Strong analytical, problem-solving, organizational, and communication skills and delivering projects in a timely manner.
• Prior experience working with Mutual of Omaha’s Workplace Solutions systems and business processes.
• You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

• Experience supporting Employee Assistance Programs (EAP).
• Experience of dental applications such as Skygen or other dental programs
• Experience with fee schedules, provider files, data updates, file processing, or production support.
• Experience with API's.
• Experience writing business and technical requirements to guide code changes.
• Knowledge of Software Development Life Cycle (SDLC), International Institute of Business Analysis (IIBA), Business Analysis Body of Knowledge (BABOK), Data Management Book of Knowledge (DMBOK)

We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

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