Job Description

Hampton Lumber is a thriving family-owned company aspiring to be North America's preferred source for responsibly-sourced wood solutions. Headquartered in Portland, Oregon, we operate nine sawmills in Western Oregon, Washington, and British Columbia. We also manage timberland and operate a wholesale and import/export division.

Our mission is to grow, manufacture, and market renewable wood products and deliver innovative solutions for a more sustainable built environment. At Hampton Lumber, we accomplish this through our own operations as well as those of our affiliates—Trapa Forest Products, Idaho Timber, and RedBuilt. Our tagline, "Find a better way every day," encapsulates our commitment to innovation and improvement across all operations.

We are guided by our core values:

• Safety – Prioritize safety across all operations.
• Integrity & Authenticity – Operate honestly and ethically while preserving our distinctive family-owned brand.
• Responsible Stewardship – Endeavor to balance and maintain economic, social, and environmental values in everything we do.
• Tenacity – Embrace challenges with grit, determination, and a can-do spirit.
• Continuous Improvement – Strive to enhance our processes, products, and people.
• Customer Satisfaction – Be nimble, responsive, and solutions-oriented.
• Community Engagement – Be a responsive, supportive, and respected member of the community.

With over 80 years in the sawmill business, we are proud to have cultivated the knowledge and experience needed to grow and prosper, even in challenging times.  We always look to the future and invest in our people, new technologies, and continuous improvement processes and techniques.

The Business Systems Analyst serves as a trusted advisor and strategic partner to assigned business areas within Hampton Lumber. By developing a deep understanding of business processes, objectives, challenges, priorities, and long-term goals, this role helps business leaders identify opportunities to improve processes, reduce friction, and achieve desired outcomes through the effective use of business systems and technology solutions.

Operating at the intersection of business and technology, the Business Systems Analyst is not a technical development role, but rather a key liaison between business stakeholders and IT. The successful candidate maintains a strong understanding of Hampton's technology capabilities and digital strategy while serving as the voice of the business throughout the solution lifecycle. Working closely with stakeholders, subject matter experts, and technical teams, the Business Systems Analyst ensures technology initiatives are aligned with business priorities and deliver meaningful business value.

Success in this role requires curiosity, empathy, business acumen, strong relationship-building skills, and a genuine desire to understand how the business operates. The Business Systems Analyst develops trusted relationships with business leaders, stakeholders, and end users, taking an empathy-based approach to understanding needs, challenges, and opportunities.

This role requires periodic travel to office, manufacturing, operational, and field locations as needed to build and maintain business relationships, gain firsthand knowledge of business processes, and support projects and initiatives across the organization.

This position reports to the Business Systems Manager and works closely with business leaders, subject matter experts, vendors, technical teams, and project stakeholders throughout Hampton Lumber.

Benefits Highlights

• Substantial company-paid assistance for Medical and Dental insurance premiums; mental health coverage; cost effective co-pays and deductibles
• 401(k) with 5% annual company contribution and generous company matching contributions vested over three years
• Paid time off, including eight paid holidays
• Opportunity to earn bonuses
• Employee wellness program that includes free counseling sessions, financial and legal guidance, and more
• Opportunities for paid training to support career advancement and personal development

Responsibilities

Business Partnership & Strategic Alignment

• Develop a deep understanding of assigned business functions, including their objectives, priorities, processes, challenges, performance measures, and strategic direction.

• Build trusted relationships with leaders and employees across supported business areas.

• Take an empathy-based approach when engaging stakeholders, seeking to understand both operational realities and desired business outcomes.

• Serve as a trusted advisor who helps business leaders evaluate opportunities, priorities, risks, and potential solutions.

• Maintain awareness of Hampton's technology capabilities and identify opportunities where systems, automation, analytics, or process improvements can create business value.

• Proactively identify opportunities to improve business processes, efficiency, user experience, and organizational effectiveness.

• Advocate for business needs while balancing enterprise standards, strategic objectives, and technical constraints.

• Identify and proactively remove sources of friction within business processes, technology solutions, projects, and stakeholder interactions to improve efficiency, collaboration, and business outcomes.

Business Systems Support

• Act as a functional subject matter resource for key business systems and applications.

• Assist in system testing, implementation planning, and ongoing support activities.

• Troubleshoot business system issues and coordinate with technical teams, vendors, and stakeholders to resolve problems.

• Support system upgrades, enhancements, integrations, and new implementations.

• Ensure business systems are properly documented and understood by end users.

Solution Design & Delivery

• Collaborate with business stakeholders to define desired outcomes, success criteria, and measurable business value.

• Gather, document, and validate business requirements through interviews, workshops, observation, and ongoing stakeholder engagement.

• Partner with technical teams to design solutions that meet business needs while aligning with enterprise architecture, supportability, and long-term strategic goals.

• Represent business interests throughout the project lifecycle, ensuring stakeholder perspectives are consistently understood and considered.

• Communicate progress, decisions, trade-offs, and risks to stakeholders throughout solution development and implementation.

• Facilitate user acceptance testing and validation activities to ensure solutions achieve desired business outcomes.

• Gather feedback following implementation and help identify opportunities for continuous improvement.

Stakeholder Engagement

• Build strong relationships with stakeholders across the organization.

• Facilitate discussions between business users and technical teams.

• Communicate clearly regarding requirements, priorities, risks, and project status.

• Support training efforts and help users adopt new systems and capabilities.

• Serve as a trusted partner focused on delivering practical business outcomes.

Continuous Improvement

• Stay informed on emerging technologies, business system capabilities, and industry best practices.

• Contribute to the ongoing improvement of IT processes, standards, documentation, and service delivery.

• Support a culture of collaboration, learning, and continuous improvement.

• Maintain a continuous focus on improving how IT and the business collaborate, helping foster a culture of partnership, trust, innovation, and shared ownership of outcomes.

Qualifications

• Bachelor's degree in Information Systems, Business Administration, Computer Science, Engineering, or a related field, or equivalent experience. 

• 3–5 years of experience in business analysis, business systems support, process improvement, or related technology roles.

• Strong business analysis skills: ability to understand how systems, processes, and people interact. 

• Experience gathering and documenting business requirements.

• Strong analytical and problem-solving skills.

• Experience working with enterprise business applications and integrated business processes.

• Strong written and verbal communication skills.

• Ability to translate technical concepts into business language and business needs into technical requirements.

• Experience facilitating discussions with diverse stakeholder groups.

• Ability to manage multiple priorities in a dynamic environment.

• Demonstrated curiosity, initiative, and a customer-focused mindset.

• Comfort operating in ambiguous environments with evolving requirements

Preferred Qualifications

• Experience with ERP, CRM, financial, operational, manufacturing, inventory, logistics, human resources, or reporting systems.

• Knowledge of business process analysis and process mapping methodologies.

• Experience with project delivery methodologies such as Agile, Scrum, or Waterfall.

• Experience in commodity trading, manufacturing, forestry products, construction, distribution, or operations-focused environments.

• Familiarity with data analytics, reporting platforms, and system integrations.

What Success Looks Like: 

• Business leaders view the Business Systems Analyst as a trusted advisor and strategic partner.

• Stakeholders engage the analyst early when discussing challenges, opportunities, process improvements, and strategic initiatives.

• Business stakeholders feel heard, represented, and informed throughout projects and system changes.

• Friction is reduced across projects, business processes, system implementations, and interactions between IT and business stakeholders, resulting in smoother collaboration, stronger relationships, and better business outcomes.

• Technology initiatives are driven by business outcomes rather than system features.

• Opportunities for process improvement and digital enablement are proactively identified and pursued.

• Technology investments deliver measurable value and support Hampton Lumber's business objectives.

• Business stakeholders actively seek out the Business Systems Analyst as a trusted partner who understands their business, goals, challenges, and priorities.

• Strong partnerships exist between business teams and IT, resulting in shared ownership of outcomes and continuous improvement.

More About Us

Hampton Lumber is a fourth-generation, family-owned company headquartered in Portland, Oregon that has grown to become one of the nation’s largest privately held forest products companies. With over 80 years in the sawmill business, Hampton operates sawmills in Oregon, Washington, and British Columbia and markets wood products all over the world. We also manage a wholesale and lumber export division and numerous reload and re-manufacturing facilities throughout the U.S. All of Hampton’s forestlands are certified by the Sustainable Forestry Initiative (SFI), an independent, non-profit organization that promotes sustainable forest management. SFI certified forests play an important role in water conservation, wildlife habitat, and climate solutions.

Community is important to us, and we encourage and support our employees’ desire to be active in the community through volunteering and special projects. We passionately support youth education, career and technical education, the arts, diversity and inclusion, affordable housing, and anti-poverty programs. We are also proud sponsors of the Portland Timbers and the Portland Thorns soccer clubs. Go Timbers! Go Thorns!

Learn more at hamptonlumber.com, or follow us on Facebook: @HamptonLumber. You can also learn about our company and our priorities by visiting our blog.

EEO Statement

Hampton Lumber is an equal opportunity employer: All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other status protected by law.

Disability accommodation available: If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact the Human Resources Office for the location that you are applying.

Women and minorities are encouraged to apply.

For more information about our commitment to equal employment opportunity, please see these government posters: EEO is the Law and its accompanying temporary supplement.