Job Description

About the Role:
As a Business Systems Analyst, you will delve deeper into evaluating system requirements and enhancing existing applications. By integrating more specialized tasks, you contribute significantly to the success of new systems and process improvements. Your role ensures that the IT solutions are well-aligned with business needs and deliver high value.

Responsibilities:
• Conduct detailed evaluations of new applications and systems requirements.
• Translate business needs into precise technical specifications.
• Create detailed documentation for system enhancements.
• Perform user testing and problem resolution with minimal supervision.
• Prepare and update comprehensive user manuals and training materials.
• Maintain and update databases accurately.
• Assist in managing project timelines and deliverables.
• Provide Tier 1 and Tier 2 support for system-related issues.
• Capture and analyze feedback to recommend process upgrades.
• Present findings and recommendations to stakeholders.

Skills:
• Analytical Skills: Enhanced skills in detailed system and requirements analysis.
• Communication Skills: Effective communication for technical and non-technical stakeholders.
• Documentation: Skilled in creating detailed and accurate technical documentation.
• Project Management: Basic project management abilities to assist in project timelines.
• SQL: Proficient in SQL queries and database updates.
• Problem-Solving: Improved troubleshooting and issue-resolution skills.
• Technical Understanding: Broader understanding of various system architectures.
• Collaboration: Effective team collaboration and coordination skills.

Level criteria T2 (for internal use only):
• Requires working knowledge and expanded conceptual knowledge in primary technical job family and broadens capabilities; has worked with and is proficient with current technologies
• Understands key business drivers and builds knowledge of the company, processes and customers
• Performs a range of technical assignments and solves moderately complex problems under guidance of established policies and procedures
• Receives a moderate level of guidance and direction
• Impacts quality of own work and the work of others on the team; may provide informal guidance to new team members
• Explains complex information to others in straightforward situations

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$68,900.00 - $118,050.00 USDThis role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.