Job Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Business Systems Analyst plays an important role in bridging business needs and technical solutions. You will analyze current business processes, identify optimization opportunities aligned with industry best practices, and support the successful implementation and adoption of enhancements to Concur Compleat—an automation platform that streamlines, manages, and customizes travel operations for Travel Management Companies (TMCs).

What You'll Do:

• Analyze current business processes and develop data-driven recommendations for continuous improvement
• Create clear, comprehensive requirements documentation that translates business needs into actionable specifications
• Partner with development teams to oversee implementation projects from initiation through deployment
• Lead User Acceptance Testing (UAT) activities, ensuring quality standards are met before production release
• Collaborate cross-functionally with internal teams and external business partners to deliver on commitments and meet project timelines
• Manage incident resolution with proactive communication, thorough analysis, and adherence to Service Level Agreements (SLAs)
• Conduct Root Cause Analysis (RCA) on critical issues and drive process improvements based on findings

What We're Looking For:

• 5+ years of Travel Management Company (TMC) operations experience
• Deep knowledge of TMC frontline operations, ticketing systems, and workflows
• Proficiency with Sabre GDS or similar global distribution systems
• Strong analytical and problem-solving capabilities with attention to detail
• Excellent written and verbal communication skills
• Demonstrated success collaborating with cross-functional teams and third-party vendors
• Ability to anticipate and assess downstream impacts of process or system changes
• Strong organizational, time management, and project prioritization skills
• Proven ability to manage multiple concurrent projects effectively
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Visio)
• Experience with online booking tools and fulfillment processes
• Familiarity with Concur Compleat or similar travel technology platforms

Location

Manila, Philippines

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

This role is for CWT, a member of the American Express Global Business Travel family of companies.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!