Job Description

This is an Internal ICBC job posting for applicants within the bargaining unit. External applicants will not be considered.

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to accessibility_services@icbc.com – we are committed to ensuring an accessible experience for all candidates.

At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

The End User Solutions team at ICBC manages end user workstations and oversees the adoption and support of Microsoft 365 technologies.

We are looking for a Business Systems Analyst to join the Technology Enablement workgroup. The team collaborates with ICBC’s business partners to identify their challenges, providing solutions that make use of Microsoft 365 products.

A Business Systems Analyst serves as a subject matter expert and is responsible for overseeing the completion of daily operational tasks. Additionally, they support corporate projects and internal initiatives by evaluating business requirements and recommending technical solutions within their area of specialization.

To excel in this role, candidates must possess technical knowledge across the entire Microsoft 365 suite of technology solutions, including but not limited to:

Microsoft Teams, including Teams Premium and Teams Rooms

To Do and Planner

OneDrive and SharePoint Online

Microsoft 365 Copilot and Copilot Chat

The candidate must have shown, within the past year, experience in:

• Creating and leading presentations that effectively convey information, ideas, or messages to an audience in a clear, engaging, and organized manner
• Drafting corporate communications, including memos, reports, and announcements, to ensure clear and effective dissemination of information within the organization.
• Creating knowledge documents that capture essential information, best practices, and procedural guidelines to facilitate knowledge sharing and ensure consistency in operations across the organization.
• Creating employee feedback surveys on technology to gather insights and improve user experience. This includes designing the survey, analyzing results, and recommending changes based on feedback.
• Participating in technical solution evaluations of Microsoft 365 products to assess the feasibility, scalability, and integration of new technologies within the enterprise environment.

To be considered for this position, candidates must demonstrate the following competencies:

• Exceptional written and verbal communication abilities.
• Proficiency in evaluating new technology for enterprise implementation.
• Capability to plan, prioritize, and execute multiple concurrent tasks.
• Competence in listening to and comprehending end-user requirements.
• Aligning decisions with strategic plans or business practices.

About us:

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined:

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.

Only candidates legally entitled to work in Canada will be considered for this position.

#IND1