The Business Systems Analyst supports operational effectiveness by evaluating business processes, identifying improvement opportunities, and ensuring alignment between business needs and system capabilities. This role is ideal for a systems thinker who is inquisitive, analytical, and highly collaborative. While not a traditional technical position, the analyst must be comfortable working within ERP systems, interpreting operational data, and partnering with cross-functional teams to drive sustainable continuous improvement. Preferred candidates bring light programming or scripting experience to enhance problem-solving, support data validation, and streamline workflow analysis.

ESSENTIAL FUNCTIONS

• Process Analysis & Continuous Improvement
• Assess, map, and document current-state business processes across departments.
• Identify workflow inefficiencies, bottlenecks, and gaps; recommend practical, measurable solutions.
• Facilitate root-cause analysis and support preventative corrective actions.
• Champion a culture of continuous improvement through KPI-based validation and refinement.
• Learn and understand the organization’s ERP platform (e.g., Epicor) and system workflows.
• Evaluate how business activities interact with system capabilities and recommend system-aligned process improvements.
• Collaborate with system administrators to ensure operational processes and system configurations remain optimized.
• Preferred: Use light programming/scripting skills (e.g., SQL basics, VBA, Python) to support data review, workflow analysis, or simple automation tasks.
• Analyze operational data, dashboards, and key performance indicators to identify areas requiring attention (e.g., aged WIP, inventory discrepancies).
• Define, track, and communicate KPIs tied to process health and organizational performance.
• Support implementation of changes using both lagging and leading indicators to drive efficiency.
• Lead or support cross-functional working sessions to gather requirements, uncover issues, and build consensus on solutions.
• Serve as a liaison between business units and technical/system teams to ensure smooth communication and process alignment.
• Present findings, recommendations, and updates to stakeholders in clear, concise formats.

KNOWLEDGE

• Strong understanding of business process mapping, workflow optimization, and operational analysis.
• Familiarity with ERP systems and transactional flows (Epicor experience is a plus).
• Ability to interpret operational metrics, dashboards, and KPIs.
• Competent in root-cause analysis, structured problem solving, and continuous improvement methodologies.
• Highly organized with strong attention to detail and a process-oriented mindset.
• Exceptional communication and facilitation skills; comfortable working across departments.
• Preferred: Basic programming or scripting capabilities (SQL, Python, VBA, or similar) to support analytical tasks—not required but beneficial.

COMPETENCIES

• Communication: Clear, professional verbal and written communication with both customers and internal teams.
• Organization: Exceptional attention to detail and ability to manage multiple priorities in a manufacturing setting.
• Collaboration: Works effectively with production, engineering, and administrative staff to support program objectives.
• Initiative: Takes ownership of tasks, anticipates needs, and follows through without constant supervision.
• Problem-Solving: Gathers data, identifies issues, and assists in implementing practical solutions.
• Adaptability: Comfortable working in a dynamic environment where priorities can shift quickly.
• Professionalism: Maintains confidentiality, accuracy, and integrity in all program and customer communications.

EXPERIENCE AND EDUCATION

• High school diploma or GED required.
• Bachelor’s degree in Business Administration, Industrial Engineering, Systems Engineering, Information Systems, or related field preferred.
• 3+ years of experience as a Business Analyst, Process Analyst, Continuous Improvement Specialist, or similar role.
• Demonstrated ability to assess processes and recommend effective improvements.
• Experience with ERP systems and operational dashboards.
• Exposure to KPI development and performance monitoring.
• Nice to Have:
  • Lean, Six Sigma, or Continuous Improvement certifications.
  • Experience in manufacturing, engineering, or supply-chain environments.
  • Familiarity with aged WIP analysis, job movement tracking, or system performance metrics

WORKING CONDITIONS

• Office or hybrid work environment depending on organizational structure.
• Regular interaction with cross-functional teams across operations, finance, supply chain, engineering, and system administration.
• Extended periods working on a computer, analyzing data, documenting processes, and creating improvement recommendations.
• Occasional on-site visits to operational areas, production floors, or department workspaces to observe workflows firsthand.
• May require facilitating meetings, training sessions, or workshops.

WORK AUTHORIZATION/SECURITY CLEARANCE

• U.S. Citizen or Permanent Resident

Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.