Job Description

UnionWare is looking for client focused and driven Business Systems Analysts to join their team!

ABOUT UNIONWARE:

UnionWare ULC, based in Winnipeg, Manitoba, has been building and supporting membership-management software for labour unions since 1998. The platform centralizes tasks like membership tracking, dues processing, grievance handling, and event coordination - serving unions across Canada, the U.S., and Australia. Rooted in Winnipeg’s vibrant tech community, UnionWare combines local talent and global reach to empower organized labor with streamlined, data-driven tools.

About the Role

We’re looking for a Business Systems Analyst to lead client-facing software projects from discovery through delivery. This role blends technical expertise with project leadership, requiring someone who can translate complex client needs into actionable software requirements while coordinating cross-functional teams to deliver high-quality solutions.

You’ll work closely with clients and internal teams to scope, design, and implement tailored software solutions that drive operational success. If you thrive in a fast-paced environment and enjoy solving real-world problems with technology, we’d love to hear from you.

Requirements

Key Responsibilities

• Lead small to large-scale client projects, from planning through execution
• Identify, assess, and document client business requirements
• Define clear scopes of work and translate them into detailed technical documentation
• Collaborate with Solutions Architects and Developers to design and validate solutions
• Review completed work to ensure alignment with client expectations
• Present solutions to stakeholders and support training plans for new clients
• Coordinate with Project Managers on timelines, scope, and status updates
• Partner with Data Migration Analysts to ensure successful data transitions
• Participating in Agile ceremonies including Sprint Planning and Retrospectives
• Contribute to the continuous improvement of business analysis standards
• Travel periodically across North America, Australia, and the UK

Qualifications

• Minimum 3 years of experience as a Business Analyst or in a similar client-facing technical role.
• Post-secondary education in Computer Science, Business Administration, or equivalent experience.
• Proven experience in:
• Professional Services delivery, including client engagement and solution implementation.
• Project Management, with a strong grasp of timelines, scoping, and cross-functional coordination.
• Systems Analysis, including requirement gathering, process mapping, and solution design.
• Systems Management, with an understanding of software lifecycle, deployment, and performance monitoring.
• Strong planning, problem-solving, and analytical skills.
• Familiarity with Agile, Scrum, and Kanban methodologies.

Skills & Attributes

• Strong technical background with the ability to conceptualize and design software solutions
• Excellent communication and client engagement skills
• Analytical mindset with a natural curiosity and desire to understand “why”
• Ability to quickly become a domain expert in new environments
• Strong decision-making, prioritization, and time management skills
• High attention to detail and commitment to quality
• Self-management, adaptability, creativity, and initiative
• Experience with AI tools for transcription, task management, and requirement generation is an asset

Ready to make an impact? Apply now and help us shape the future of client-driven software solutions.

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