Job Description

We are a forward-thinking organization building modern, customer-centric digital experiences within a highly competitive consumer industry. Our environment is collaborative, fast-moving, and innovation-driven. Team members are encouraged to challenge assumptions, think creatively, and continuously improve how technology supports the business. We foster a culture of growth, learning, and shared success, where individuals feel connected to their work and empowered to make an impact.

The company offers a comprehensive benefits package, including competitive health coverage, retirement savings with employer contribution, paid time off, and additional programs that support work-life balance and community engagement.

Status: Exempt

Reporting to Digital Technology leadership, the Business Systems Analyst is responsible for the day-to-day operational support and continuous enhancement of enterprise business-to-business platforms. These systems support internal users as well as external partners and customers. The role focuses on translating business needs into technical solutions, optimizing system performance, and ensuring alignment with broader organizational strategy.

This position partners closely with cross-functional business teams, IT service providers, and external vendors to deliver system enhancements, resolve defects, implement change requests, and document functional and technical requirements. The analyst also plays a key role in improving user experience, establishing governance practices, evaluating risk, and supporting system integrations across the enterprise.

The role provides functional administration and operational oversight of enterprise platforms to drive efficiency across systems and processes while supporting evolving business and partner needs. Responsibilities include requirements development, solution scoping, testing coordination, training support, KPI tracking, and data analysis to enable continuous improvement.

Key Responsibilities

Enterprise Systems Support & Strategy (30%)

• Support enterprise B2B systems and related initiatives aligned to short- and long-term business objectives

• Collaborate with business and IT stakeholders to implement system enhancements and best practices

• Maintain overall system health and provide Level 2 application support for internal and external users

Business & Process Analysis (25%)

• Gather, analyze, and document business requirements across internal- and external-facing platforms

• Contribute to the development of best practices for business processes, system design, reporting, and workflow documentation

Project Delivery & User Support (25%)

• Define project scope and functional requirements throughout the full project lifecycle

• Support design reviews, user acceptance testing, and issue resolution

• Track project progress, communicate status, and recommend actions to mitigate risks

Change Management & Reporting (20%)

• Oversee system changes from intake through deployment, ensuring proper documentation

• Perform ad-hoc data analysis and produce reports to support business decision-making

Qualifications

Education

• Bachelor’s degree or equivalent professional experience required

• Advanced degree or certifications in Business Analysis, Project Management, Information Technology, or Digital Transformation preferred

Experience

• 5+ years of Business Systems Analysis experience

• 2+ years working with data and reporting tools such as SQL, Power BI, or Tableau

• Minimum 2 years of hands-on experience with Salesforce Marketing Cloud

• Experience supporting cloud-based content management platforms preferred

• Background collaborating with business teams and external vendors on digital sales or marketing initiatives

• Familiarity with project lifecycle and systems development methodologies
  
  

Skills & Capabilities

• Proactive, self-directed, and able to manage multiple initiatives simultaneously

• Strong analytical, organizational, and problem-solving skills

• Ability to assess system operations and lead process improvement efforts

• Experience managing external vendors and service providers

• Excellent verbal, written, and customer-facing communication skills

Core Competencies

• People-first mindset

• Commitment to continuous improvement

• Willingness to challenge conventional approaches

• Empowerment through collaboration and accountability

• Strong team orientation