Redolent, Inc

Business System Analyst ( Support)

Redolent, Inc  •  San Bruno, CA (Onsite)  •  3 hours ago
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Job Description

We have following urgent need with our DIRECT client

Title -  Business System Analyst ( Support)
Location - San Bruno, CA

Duration - 6+ months 

Rate : DOE

 

As a Business Analyst for Enterprise Tools, you will help support and grow the internal tools for strategy and alignment. Our main tool (called “Roadmap”) combines work data and headcount data in seamless views in order for top executives and their directs to plan for the future growth of the company. This position is focused on supporting the Roadmap tool as it spans across four organizations. 

Responsibilities include:
  •  Learning and understanding the process and data structure of the tool
  •  Support users of Roadmap tool and answer questions
  • Triage questions to appropriate teams/roles
  • Assist in organizing the hierarchy structure of teams
  • Light reporting of key data elements
  •  Documentation of procedures and tool usage
  • Reviewing common support requests, prioritizing and planning changes to address pain points
  • Meet with key stakeholders and gathering enhancement requests
  • Analyzing data and finding root causes of “bad data”
  • Implementing procedures and best practices to improve tool adoption and data quality
Experience required:
  • 3+ years of Business Analyst
  •  Strong customer support and responsiveness
  • Knowledge of agile methodologies
  • Proficient in SQL and JIRA 
  • Tableau experience (nice to have)  
Redolent, Inc

About Redolent, Inc

Redolent, Inc is a leading engineering and software solution company focusing on enterprise solutions enabling its customers to realize best value on its investments.

We provide world-class solutions in Talent Management, Managed workforce, Automation Engineering, Digital and Cloud transformation, Managed Infrastructure, Google Cloud and more.

Our customized solutions of Onshore, offshore and hybrid model for Talent management and engineering solutions can fit need and budget of any client.

We are "Team Redolent", "Reaching Beyond" excellence and accelerating business transformation.

Industry
IT & Software
Company Size
11-50 employees
Headquarters
Fremont, California
Year Founded
2008
Website
redolentech.com
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