Job Description

Business System Analyst

Department: Engineering

Employment Type: Full Time

Location: Colombia

About the Role
The Business System Analyst (BA) is an embedded business and systems analysis role within Newfire Global Partners supporting Care Lumen’s engineering organization. This individual bridges the gap between business requirements and technical delivery, ensuring that development teams have clear, well-defined specifications to build against.Working within Agile delivery squads, the Business System Analyst analyzes processes, gathers and documents requirements, maps workflows, and serves as a critical liaison between product, engineering, and QA teams. The role combines classic business analysis skills with systems thinking and a strong understanding of software development processes.You are detail-oriented, communicates clearly, and brings experience working with cross-functional teams in a fast-paced technology environment.

What You’ll Do

• Gather, analyze, and document business and functional requirements from stakeholders and product owners.
• Translate business needs into clear user stories, acceptance criteria, and system specifications.
• Create and maintain process flow diagrams, use cases, data flow diagrams, and other analysis artifacts.
• Facilitate requirements workshops and stakeholder interviews to elicit needs and validate understanding.
• Collaborate with engineers, QA, and designers to ensure requirements are clearly understood and testable.
• Support backlog grooming and sprint planning by ensuring stories are refined, estimated, and ready for development.
• Perform gap analysis between current and desired system states and recommend solutions.
• Assist in UAT planning and execution, coordinating business stakeholders through the testing process.
• Work with development team through the release step process and assist with Chnage Management process
• Track and manage requirements traceability throughout the delivery lifecycle.
• Identify risks, dependencies, and ambiguities early and escalate to appropriate stakeholders.
• Assist with bug and incident investigation and triaging
• Project Management: work with team members to adhere to project milestones

What’s Required

• 4+ years of experience in business analysis or systems analysis in a technology environment.
• Demonstrated ability to write clear user stories, acceptance criteria, and functional specifications.
• Proficiency in process mapping and workflow documentation techniques.
• Experience facilitating requirements workshops and stakeholder interviews.
• Familiarity with Agile delivery methodologies and sprint-based delivery models.
• Strong written and verbal communication and interpersonal skills.
• Experience with tools such as Jira, Confluence, Lucidchart, or Visio.
• Experience with SDLC
• Experience with data analysis and SQL.

What’s Preferred

• Experience in healthcare IT or clinical platform environments.
• CBAP, CCBA, or equivalent business analysis certification.
• Familiarity with UX design principles and design thinking.
• Background working with diverse team across multiple timezones or distributed delivery teams.

Compensation & Benefits

Care Lumen offers a robust and comprehensive benefits package including:

• Remote-first environment with company provided computer
• Thirteen paid holidays per year (average)
• Medical, dental and vision coverage with multiple levels of coverage
• HSA, FSA and Dependent Care accounts
• Short-term and Long-term disability
• Life and accidental death insurance
• Discounted voluntary benefits, such as additional life insurance
• Employee Assistance Program
• Paid Parental Leave
• Flexible vacation time
• 401(k) with employer matching and immediate vesting

Offers are contingent upon successful completion of a background screening. Background screenings will be conducted in compliance with applicable laws and will not be initiated without your consent.

Care Lumen is an equal opportunity employer committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other legally protected status.
We are committed to providing reasonable accommodations to qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at apply@carelumen.com.

About Care Lumen
Care Lumen is transforming healthcare by connecting people, care, and data—so that every decision leads to better outcomes. We empower care teams with a unified platform that delivers intelligent, real-time insights, streamlined workflows, and stronger collaboration across clinical, operational, and administrative domains.

Our vision is bold: to reimagine how care is delivered by unifying clinical operations and unlocking insights that improve lives. We believe in the power of great people and purposeful technology—and with all of us aligned around a common goal, our potential grows even stronger. We're building for impact today and evolving through innovation tomorrow.
We’re a remote-first company that values flexibility, autonomy, and results over hours logged. We're guided by values that push us to excel, stay curious, and take smart risks. The best solutions come from teams that listen, learn, and build together. And we're focused on outcomes that matter—not just for our clients, but for the people they serve.

Care Lumen’s LinkedIn
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