Job Description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

This role is responsible for providing high-quality sector-specific coordination and support to drive operational excellence across the assigned Sector nationally. The Business Operations Coordinator serves as the central hub for stakeholder management, process standardisation, and technology integration, facilitating the organisation's transition from state-based to sector-based operations while promoting efficiency through automation and best practice implementation.

Duties and responsibilities

Stakeholder Management & Coordination

• Serve as point of contact between Operations team and sector personnel
• Act as conduit between Operations, Business Technology Manager and JBS
• Build and maintain strong working relationships with sector stakeholders nationally
• Forward relevant communications to sector personnel from key stakeholders
• Provide seamless coordination across all sector touchpoints

Sector Operations Management

• Coordinate sector meetings
• Maintain comprehensive Sector WIP reports with national scope
• Establish and maintain National Sector SharePoint site or national drive, including consistent job folder structure and sector-specific information for staff
• Monitor sector performance metrics and identify improvement opportunities

Technology & Process Excellence

• Facilitate JBS integration/utilisation with all valuers across the sector
• Provide assistance and training for sector-specific tools, systems and processes, including JBS
• Review and improve JBS playbook documentation
• Coordinate JBS Centre of Excellence modellers’ integration with sector valuers
• Promote automation initiatives supporting the 85% automation goal
• Identify areas of standardisation opportunities

Financial Management

• Liaise with Finance team and support/roll out new financial processes
• Assist Ops team with application and subscription audits to optimise (technology) spend
• Assist manage assigned Sector P&L (T&E, OpEx, CI)
• Assist Sector head with monthly financial reporting
• Management of debtors

Content & Communication Management

• Maintain and update JLL website personnel and staff profiles for sector
• Maintain valuation report templates in liaison with Risk team
• Assist with social media management, including LinkedIn content coordination
• Create and maintain comprehensive client lists and databases
• Work with Sector head and Marketing in regard to white papers, etc
• Ensure consistent brand and communication standards across the sector

Compliance & Strategic Reporting

• Serves as/or facilitates ESG champion for the sector
• Coordinate with VARA Compliance Team to assist in maintaining compliance with regulatory
• Annual APIV data reporting
• Support strategic planning and reporting initiatives

Staff Management & Development

• Coordinate staff onboarding and offboarding processes for sector nationally
• Coordinate relevant training and CPD programs (RMM)
• Coordinate travel bookings and logistics for sector personnel where required
• Foster team cohesion and knowledge sharing across the sector
• Assist with the organisation and support of sector Avs to CPV / RPV

Performance Objectives

To serve as the central coordination hub for the assigned Sector nationally, driving operational excellence through stakeholder management, process standardisation, and technology integration. Success in this role will be measured by improved sector efficiency (both operational and financial), enhanced communication flows, successful implementation of automation initiatives, and strengthened relationships across all key stakeholders while supporting the organisation's strategic transition to sector-based operations.

Core Competencies

Strategic Thinking Ability to understand sector dynamics and identify opportunities for improvement and standardisation

Technology Aware Comfort with digital transformation, automation tools, and emerging technologies

Stakeholder Management Proven ability to coordinate between multiple internal and external parties

Process Excellence Strong focus on standardisation, best practices, and continuous improvement

Confidentiality Demonstrated ability to handle highly sensitive information with discretion

Autonomy Capacity to work independently and make sound decisions with designated authority

Adaptability Flexibility to manage competing demands and changing priorities within tight timeframes

Skills and Experience

Essential Requirements

• Previous experience in coordination or senior administrative roles within professional services
• Advanced Microsoft Office skills (Word, Excel, PowerPoint, Outlook, SharePoint)
• Demonstrated experience with process improvement and standardisation initiatives
• Strong project coordination and organisational skills
• Excellent written and verbal communication skills
• Experience managing multiple stakeholders and complex workflows

Preferred Qualifications

• Background in property, valuations, or related professional services
• Experience with automation tools and digital transformation projects
• Knowledge of compliance and regulatory requirements in professional services
• Familiarity with CRM systems, job management systems, or similar platforms
• Understanding of ESG principles and reporting requirements

Personal Attributes

• Self-starter with strong initiative and problem-solving capabilities
• Detail-oriented with exceptional organisational skills
• Calm under pressure with excellent time management abilities
• Collaborative team player
• Commitment to continuous learning and professional development
• Strong cultural awareness and ability to work with diverse teams nationally
• Forward thinker

JLL is an Equal Opportunity Employer

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 105,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Location:

On-site –Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.