Job Req Number: 115415
Time Type: Full Time
Position:
BSS Control Tower Specialist – OSS Impex
Department / Location:
MNL ISSC - Business Support Services Control Tower
Line Reporting:
Business Support Services CT Team Leader
The Specialist is responsible for Control Tower - Operational services – Import / Export activities. They must ensure the highest quality of service for control tower processes which includes compliance to KPI – Quality, Timeliness and Utilization / Productivity. They are expected to proactively communicate issues identified with the process and provide improvement suggestions. They should support the team leader in meeting the KPIs, workforce management, reports generation and presentation.
Key Tasks & Deliverables
Creation of booking and converting of shipment into CW1.
Creation of shipment based on the specific client requirements.
Monitoring and filing of eManifest into CW1 for all Canada import shipment.
Manage Client Shared Mailbox.
Update missing information that is necessary for specific task. Escalate noncompliance when necessary.
Monitor mailbox and other input data source for booking creation request, shipment update and data revision (whichever applicable)
Creation of shipment based on the specific client requirements.
Advise any discrepancies in the shipment information especially those that cannot be resolved from our end.
Assist new team members during their training. Ensure training plan is in place for the new hire’s onboarding.
Handle more complex tasks.
Respond to issues and assist the team lead in managing the team towards meeting the KPIs.
Adapt to the culture and perform in line with DSV’s global values.
Become a DSV ambassador, and Support Team members for their queries/clarifications.
Define personal development goals.
Follow given directions and perform assigned duties.
Generate and present complex stakeholder reports.
Conduct refresher training programs to the group.
Ensure volume trackers are accurate and updated timely.
Perform internal audit and ensure internal documents are updated.
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety, and environment as documented in IMS and follow all requirements as set out in the QHSE policy.
Perform all tasks in a professional manner, in accordance with the rules, procedures, instructions and regulations in force in the Company, in accordance with the organizational culture applicable in the Company.
Perform other tasks assigned by their supervisor.
Supports the Supervisor/Manager in meeting the set KPIs.
Work under the direction of a Team Leader
Education and Skills
Freight-forwarding / logistics education is an advantage.
Knowledge in different transport management system is an advantage.
Good know-how in MS-Office (Outlook /Excel – Intermediate to advanced)
Good know-how in web-based applications / Internet
Quick comprehension and great focus at work
Resilient and has ability to prioritize and meet deadlines
Accurate, reliable, and dependable
Ability to work and manage a small group
Excellent interpersonal, communication, and presentation skills
Able to cooperate with various units in DSV (ISSC and Local Teams)
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
At DSV, we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day – from small family-run businesses to large global corporations. Our reach is global, yet our presence is local and close to our customers.
Approx. 160,000 employees in over 90 countries work passionately to deliver great customer experiences and high-quality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
DSV is a dynamic organisation that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.
Read more at www.dsv.com.
