Job Description

We are seeking a highly organized and detail-oriented professional to serve as a Business Support Specialist. This hybrid role combines project coordination, data analysis, and administrative support for the Operations Transformation Team. The ideal candidate will have experience working with senior leadership, managing multiple priorities, and contributing to high-impact initiatives. This is an excellent opportunity to work closely with cross-functional teams, while developing relationships that value your input and execution.

While receiving a moderate level of guidance and direction, you will be responsible for coordinating and managing the day-to-day running of this Operations area. Day-to-day running may cover activities such as incident management tracking, resource management, light project tasks and support. You may also be responsible for budgeting, forecasting, and monitoring costs and may also be involved in strategic business planning and change management initiatives. Furthermore, builds knowledge of the company, processes and customers when liaising with the other business areas such as human resources, legal & compliance, and business partners which may also be an integral part of the role.

Primary responsibilities include

• Responsible for contributing to the development and implementation of the business support strategy that is aligned with organizational goals and objects.
• Involvement with business support strategy, may also include responsibilities assisting in identifying areas for improvement in business support processes, systems, and workflows.
• Responsible for team coordination and support, which includes coordinating and supporting the activities of the business support team, ensuring efficient and effective operations.
• Responsible for stakeholder engagement, which includes contributing consultative support to stakeholders, ensuring effective communication and collaboration with stakeholders.
• Responsible for process execution and improvement, which includes identifying opportunities to improve and streamline business support processes.

• Responsible for service delivery and performance, which involves assisting in ensuring the delivery of high-quality business support services to internal stakeholders and collaborating with the team to address issues or bottlenecks in service delivery and seek opportunities for continuous improvement.

Qualifications

• Advanced Word, PowerPoint and Excel skills
• Analytical Thinking/Problem Solving
• Strong organizational skills
• Working collaboratively with team members across line of business and staff areas
• Ability to influence partners across lines of business

Education, Certifications and/or Other Professional Credentials

• Bachelor’s degree in a related field or equivalent education/experience required

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday
• Hybrid: 4 days per week on-site (Johnston, RI or Westwood, MA), 1 day remote

Pay Transparency

The salary range for this position is $78,000 - $110,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.