Job Description

Business Support Officer - Transitions | 9721 | Permanent Contract | 37 hours per week | £25,583 to £25,989 per annum | Grade D | County Hall

2026 is an exciting time to join Norfolk County Council Children's Services following a recent highly successful Ofsted inspection and the continuing progress we are making on our Local First Inclusion strategy. We want children, young people, and families in Norfolk to receive support at the earliest opportunity so that they can flourish. By acting together, as a connected system, we can ensure vulnerable children and young people and their families receive the right support, at the right time. 

As part of our Local First Inclusion programme Norfolk County Council has developed a Norfolk Alternative Provision Strategy to promote the inclusion of pupils who are at risk of exclusion from mainstream secondary schools.

The Schools’ Alternative Provision Placement Team is responsible for supporting placements within the Norfolk Alternative Provision Strategy including, Tier 1 and Tier 2 including transition and reintegration planning when mainstream is identified as appropriate for pupils under the Alternative Education Service.

The team may also support the wider aims of the Local First Inclusion programme which align to the core aims of the role as the programme develops.

About the role:
We are seeking a person to support the administration aspect of the team’s work. The successful candidate will be able to demonstrate excellent communication skills and an ability to work with all stakeholders including parents, Headteachers and other professionals. This is a busy role so requires someone who is organised and able to prioritise and manage their own workload.

Before you apply, we recommend reading the full and Person Specification to help you demonstrate you meet the criteria.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 18 February 2026 at 23:55

All other applicants closing date: 5 March 2026 at 23:55